Concierge Advisor

Shainin

Concierge Advisor delivering personalized luxury travel and lifestyle services for sophisticated travelers at Marchay. Assisting members with travel arrangements and bespoke experiences.

Posted 6/29/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in luxury travel planning and concierge services, with a strong focus on exceptional customer service and relationship management. Proficient in coordinating travel logistics and providing tailored experiences to meet individual member preferences.

Highest-signal resume keywords

Concierge Services ExperienceLuxury Travel PlanningExceptional Communication SkillsOrganizational SkillsCRM Systems Familiarity

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Luxury Travel Products KnowledgeTravel Booking CoordinationResearch and Recommendation SkillsMulti-Request Management

Soft Skills

Interpersonal SkillsCustomer Service PassionProactive Problem-SolvingFlexibility and Adaptability

Tools & Technologies

Booking PlatformsCRM Systems

Industry Keywords

Luxury ExperiencesMember SatisfactionTravel LogisticsRelationship ManagementHospitality

About the role

Key responsibilities & impact

Provide outstanding concierge service by managing and fulfilling diverse member requests promptly and accurately.
Coordinate travel bookings including accommodations, transfers, dining reservations, and activities in line with member preferences.
Research and recommend unique, luxury experiences tailored to individual member interests.
Build and maintain strong relationships with luxury hotels, transportation providers, and local partners globally.
Communicate proactively with members to provide updates and ensure satisfaction throughout their travel experience.
Collaborate with internal teams to streamline service delivery and enhance the overall member experience.

Requirements

What you’ll need

Minimum 2 years of experience in concierge services, luxury travel planning, or hospitality.
Exceptional communication and interpersonal skills with a genuine passion for delivering outstanding customer service.
Strong organizational skills with the ability to manage multiple requests simultaneously and work under pressure.
Knowledge of luxury travel products, destinations, and lifestyle experiences is highly preferred.
Familiarity with CRM systems and booking platforms is a plus.
Flexible and adaptable with a proactive problem-solving mindset.
Based in North America and willing to work Eastern Time Zone hours.

Benefits

Comp & perks

Competitive Compensation: Annual salary with a performance-based, discretionary bonus
Comprehensive Benefits: Fully covered medical, dental, and vision insurance
401(k) Plan: Access to our retirement savings program
Generous Time Off: Ample PTO plus company holidays to recharge and reset
Career Growth: Opportunity to develop toward a senior service role, with increasing ownership and strategic decision-making over time.
Flexibility: Remote work environment with the ability to manage your schedule effectively
Innovative Market Leader: Join a forward-thinking company with a proven track record, backed by the influence, resources, and stability to keep breaking new ground