Client Account Manager
Shadow Light Studios
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇷🇸 Serbia
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Serve as the primary point of contact for all clients, maintaining organized, proactive, and calm communication under pressure.
- Navigate complex client needs and transform them into actionable tasks for internal teams.
- Build strong relationships, ensuring satisfaction and confidence in our services.
- Oversee timelines, deliverables, and dependencies for 25+ eCommerce brands.
- Act as the central command in coordinating Klaviyo managers, copywriters, and designers.
- Conduct weekly syncs to align creative, strategy, and execution, holding the team accountable and meeting high-pressure deadlines.
- Utilize your proficiency in Klaviyo to optimize email flows and campaigns.
- Monitor core email metrics like Open Rate, CTR, and LTV, translating data into actionable insights.
- Prepare and present clear performance summaries to leadership, ensuring strategic clarity.
- Expertly manage and refine systems in ClickUp to maintain streamlined operations.
- Recognize and resolve bottlenecks swiftly, ensuring no task is left behind.
- Continuously seek and implement ways to improve agency operations.
Requirements
- Proven experience managing 25+ clients at a fast-paced email or performance marketing agency.
- Demonstrated ability to lead cross-functional teams in high-pressure environments.
- Fluent in Klaviyo operations: managing flows, campaigns, and understanding deliverability metrics.
- Exceptional communication skills, with a proactive and decisive approach.
- Experience in building robust systems in ClickUp and maintaining operational efficiency.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Klaviyoemail marketingperformance marketingdata analysisemail flow managementcampaign managementmetrics monitoringoperational efficiencysystem managementtask management
Soft skills
communicationrelationship buildingproactive approachdecisivenessteam leadershipproblem solvingorganizational skillsaccountabilityadaptabilityclient management