SH

Senior Product Designer – Fixed-Term

SH

contract

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Location Type: Remote

Location: Philippines

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Job Level

Senior

About the role

  • Drive UI/UX Refinements: Take the lead on making UI/UX improvements to our existing SimpleTexting flows, collaborating closely with Product Managers and Engineers to deliver incremental enhancements.
  • Design for Self-Serve Funnels:
  • Design simple and effective UI and user flows for our new self-serve discounts feature, ensuring clear eligibility and application processes.
  • Own the end-to-end journey design for self-serve cancellations, balancing business needs with a positive, customer-centric experience.
  • Lead Discovery and Research: Conduct light user research and testing to inform the UX for new upsell opportunities, such as user seats and add-ons. You will design modular and scalable patterns that can be extended over time.
  • Collaborate Cross-Functionally: Work as a key partner with Product, Engineering, Support, Sales, and Marketing teams, translating ideas from wireframes through to final delivery.
  • Own the Design Process: Embed yourself in the team's rituals, taking a proactive approach to design rather than waiting for ad-hoc requests.

Requirements

  • Proven experience as a Product Designer, with a strong portfolio showcasing your expertise in both user research and UI execution.
  • A track record of designing and shipping successful features for web applications.
  • Demonstrated experience in creating end-to-end user journeys, from initial discovery and research to polished visual design.
  • Proficiency with modern design and collaboration tools, including Figma, Jira, and Confluence.
  • An interest in and/or experience with leveraging AI to enhance the design process—from accelerating research synthesis to improving workflow efficiency.
  • Strong collaboration and communication skills, with an ability to work effectively in a cross-functional team environment.
  • A proactive, ownership-driven mindset, with a passion for solving complex problems with simple, elegant solutions.
  • Experience working in an agile environment with Product Managers and Engineers.
Benefits
  • A company-provided laptop will be supplied for this role
  • Sinch will manage all required government contributions (SSS, PhilHealth, Pag-IBIG)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
UI designUX designuser researchuser journey designvisual designfeature shippingagile methodologymodular design patternsself-serve designcustomer-centric design
Soft Skills
collaborationcommunicationproactive mindsetproblem-solvingcross-functional teamworkownership-drivencustomer focuscreativityadaptabilityattention to detail