Global Key Account Manager – Retail Solution

SGS

Global Key Account Manager developing strategic partnerships for SGS, a leading TIC company, in the retail sector. Identifying and implementing projects while managing client relationships and expectations.

Posted 7/14/2026full-timeRemote • 🇫🇷 FranceMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in B2B Sales and Business Development, with a focus on building long-term client relationships and driving revenue growth through strategic partnerships. Proficient in managing complex projects and negotiations within multinational environments.

Highest-signal resume keywords

B2B Sales ExperienceBusiness Development StrategyClient Relationship ManagementNegotiation on Global Master AgreementsExperience in TIC Sector

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

New Business AcquisitionUpsell/Cross-Sell StrategiesMulti-Service Offerings SalesProject ManagementGlobal Key Account Development

Soft Skills

Effective CommunicationLeadershipProblem ResolutionRelationship BuildingNegotiation Skills

Industry Keywords

TIC SectorGlobal PartnershipsCross-Border EnvironmentsRetailersConsumer Brands

About the role

Key responsibilities & impact

Develop a strategic and durable partnership between SGS and assigned global clients.
Identify and develop new revenue opportunities within our client base, working closely with the SGS network and global Technical Competence Team.
Manage the successful implementation and delivery of diverse and/or complex client-specific projects.
Responsible for the development of long-term sustainable business partnerships between SGS and our Key international clients.
Represent the SGS network in reporting directly to our client’s senior management teams in a professional manner regarding SGS’ performance.
Develop and ensure successful implementation of a client specific Global Key Account Development Plan.
Act as the primary liaison between SGS and the client’s management team at a Director or VP level.
Supervise the deployment and enhancement of global co-operative agreements within the SGS network.
Liaise effectively with global technical teams in advance of the deployment of new projects.
Manage the investigation and resolution/remediation processes for any client concerns or complaints or claims.

Requirements

What you’ll need

Minimum 5 years of relevant experience in B2B sales, business development, or commercial roles within services, and solutions based environments.
Proven hunter sales background with demonstrated success in new business acquisition, building long-term client relationship, and driving upsell/cross-sell through existing clients.
Ability to contribute and lead a global business development strategy, identifying growth opportunities and building scalable sales approaches across regions.
Experience selling multi-service or solution-based offerings, ideally across multiple customer needs.
Established professional network within retailers and/or consumer brands in Europe, with the ability to leverage relationships to open doors and accelerate pipeline development and establish long-term global partnership is preferred.
Experience selling into multinational or cross‑border environments, working with international stakeholders and coordinating internally across regions or service lines.
Negotiation on Global Master Agreements/ Global Frame Agreements with Global Partner is mandatory.
Worked in fast‑paced, target‑driven environments, managing multiple opportunities and priorities simultaneously.
Experience within the TIC sector is an advantage.
Fluent English required; additional European languages are a strong advantage.

Benefits

Comp & perks

SGS university and Campus for continuos learning options.
Multinational environment where you will work with colleagues from multiple continents.
Benefits platform.