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About the role
Key responsibilities & impact- Acts a the main point of contact/client services representative for a dedicated list of of high profile clients with high annual analytical spend.
- Aids the client with all aspects of project setup, including the initial quote, supply order, sample receipt, data reporting, and invoicing.
- Responsible for training the PM I and/or PM II on high-level, technical aspects of project management and environmental regulatory requirements, and delegating tasks to the Project Manager Assistants.
- Fosters collaborative relationships with the client, laboratory operations, and sales team to support long term, successful relationships between all parties.
- Staff meetings and client meetings are critical to relay information about past, current, and upcoming projects.
- Acts as the client liaison to the laboratory to ensure all aspects of the project are carried out in the best interest of the client and laboratory operations to meet TAT deadline.
- Responsible for keeping all accounts project managed and up to date and accurate.
- Monitors project status and provides regular updates through proactive communication to the client, lab operations, and sales team related to project status.
- Effective and efficient communication is key between all areas of the laboratory and the client and is the responsibility of the Project Manager.
- Understands all applicable aspects of the client project, including rationale for the project, regulations that affect the project, and the different methods employed by the client and laboratory to produce results.
- A knowledge of environmental regulations is helpful, including: NPDES. SW-846.
- Documents and executes client requests including bottle orders, tracking samples, LIMS login, change orders, etc.
- Reviews project data and invoicing for accuracy and completeness before sending final reports to the client.
- Participates in offsite and/or virtual client meetings as coordinated with the Sales team.
- Promotes a positive working atmosphere and represent SGS in a positive manner inside and outside of the laboratory.
- Performs other duties as assigned to ensure that SGS can fulfill its mission of quality, service, and growth.
- Establishes and set up laboratory protocols for the execution of complex or atypical analytical and reporting requirements.
Requirements
What you’ll need- Associates' degree or equivalent industry experience (Required)
- Minimum of 5 year experience as a Project Manager (Required)
- Experience with High Volume Clients or Complex PM work (Required)
- Bachelor’s degree in Environmental Science, Biology, Chemistry, or a related field (Preferred)
- 3+ years of experience as a Client Project Manager II (Preferred)
- Advanced oral and written communications skills (Required)
- Self-initiative and Resource Utilization (Required)
- Advanced English language, reasoning, and mathematical skills (Required)
- Advanced computer skills (Required)
- Excellent attention to detail (Required)
- Solid critical thinking skills to anticipate and solve problems in a systematic manner (Required)
- Ability to manage and coordinate multiple projects in a fast-paced, highly professional environment. (Required)
Benefits
Comp & perks- Employees can work remotely
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Project ManagementData ReportingSample TrackingLIMS ProficiencyInvoicing AccuracyAnalytical MethodologiesRegulatory ComplianceComplex Project CoordinationMathematical SkillsCritical Thinking
Soft Skills
Effective CommunicationSelf-InitiativeResource UtilizationProblem SolvingCollaboration