Global Key Account Manager – Retail Solution

SGS

Global Key Account Manager developing partnerships between SGS and international clients. Leading business development strategies and managing complex client-specific projects globally for SGS.

Posted 4/14/2026full-timeRemote • Antwerpen • 🇧🇪 BelgiumMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Develop a strategic and durable partnership between SGS and assigned global clients, focusing on Director and VP level
Identify and develop new revenue opportunities within client base, working closely with the SGS network and global Technical Competence Team
Manage successful implementation and delivery of diverse and/or complex client-specific projects globally, ensuring contractual obligations and deliverables are met
Develop long-term sustainable business partnerships between SGS and Key international clients
Report to clients’ senior management teams regarding SGS' performance
Responsible for the strategic growth and development of key international clients
Develop and implement a client-specific Global Key Account Development Plan, matching key drivers and needs with SGS
Act as primary liaison between SGS and client management team at Director or VP level
Supervise deployment and enhancement of global co-operative agreements within the SGS network
Liaise with global technical teams to ensure optimum execution structure and technical support is agreed and implemented
Manage investigation and resolution of any client concerns, complaints, or claims by following escalation procedures
Identify and mitigate risk relating to poor performance and/or client expectations

Requirements

What you’ll need

Minimum 5 years of relevant experience in B2B sales, business development, or commercial roles within services, and solutions based environments
Proven hunter sales background with demonstrated success in new business acquisition, building long-term client relationships, and driving upsell/cross-sell through existing clients
Ability to contribute and lead a global business development strategy, identifying growth opportunities and building scalable sales approaches across regions
Experience selling multi-service or solution-based offerings, ideally across multiple customer needs
Established professional network within retailers and/or consumer brands in Europe, with the ability to leverage relationships to open doors and accelerate pipeline development and establish long-term global partnerships
Experience selling into multinational or cross-border environments, working with international stakeholders and coordinating internally across regions or service lines
Worked in fast-paced, target-driven environments, managing multiple opportunities and priorities simultaneously
Experience within the TIC sector is an advantage
Fluent English required; additional European languages are a strong advantage

Benefits

Comp & perks

Continuous learning options through SGS university and Campus
Multinational environment working with colleagues from multiple continents
Hybrid working model

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

B2B salesbusiness developmentnew business acquisitionupsellcross-sellglobal business development strategymulti-service offeringssolution-based offeringspipeline developmentTIC sector

Soft Skills

relationship buildingstrategic growthclient managementrisk mitigationproblem resolutioncommunicationleadershiporganizational skillsnegotiationcollaboration