SGS

Global Key Account Manager – Retail Solution

SGS

full-time

Posted on:

Location Type: Remote

Location: Antwerpen • Belgium

Visit company website

Explore more

✨ AI Apply
Apply

About the role

  • Develop a strategic and durable partnership between SGS and assigned global clients, focusing on Director and VP level
  • Identify and develop new revenue opportunities within client base, working closely with the SGS network and global Technical Competence Team
  • Manage successful implementation and delivery of diverse and/or complex client-specific projects globally, ensuring contractual obligations and deliverables are met
  • Develop long-term sustainable business partnerships between SGS and Key international clients
  • Report to clients’ senior management teams regarding SGS' performance
  • Responsible for the strategic growth and development of key international clients
  • Develop and implement a client-specific Global Key Account Development Plan, matching key drivers and needs with SGS
  • Act as primary liaison between SGS and client management team at Director or VP level
  • Supervise deployment and enhancement of global co-operative agreements within the SGS network
  • Liaise with global technical teams to ensure optimum execution structure and technical support is agreed and implemented
  • Manage investigation and resolution of any client concerns, complaints, or claims by following escalation procedures
  • Identify and mitigate risk relating to poor performance and/or client expectations

Requirements

  • Minimum 5 years of relevant experience in B2B sales, business development, or commercial roles within services, and solutions based environments
  • Proven hunter sales background with demonstrated success in new business acquisition, building long-term client relationships, and driving upsell/cross-sell through existing clients
  • Ability to contribute and lead a global business development strategy, identifying growth opportunities and building scalable sales approaches across regions
  • Experience selling multi-service or solution-based offerings, ideally across multiple customer needs
  • Established professional network within retailers and/or consumer brands in Europe, with the ability to leverage relationships to open doors and accelerate pipeline development and establish long-term global partnerships
  • Experience selling into multinational or cross-border environments, working with international stakeholders and coordinating internally across regions or service lines
  • Worked in fast-paced, target-driven environments, managing multiple opportunities and priorities simultaneously
  • Experience within the TIC sector is an advantage
  • Fluent English required; additional European languages are a strong advantage
Benefits
  • Continuous learning options through SGS university and Campus
  • Multinational environment working with colleagues from multiple continents
  • Hybrid working model
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
B2B salesbusiness developmentnew business acquisitionupsellcross-sellglobal business development strategymulti-service offeringssolution-based offeringspipeline developmentTIC sector
Soft Skills
relationship buildingstrategic growthclient managementrisk mitigationproblem resolutioncommunicationleadershiporganizational skillsnegotiationcollaboration