Global Key Account Manager – Retail Solution
SGS
full-time
Posted on:
Location Type: Remote
Location: United Kingdom
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About the role
- To develop a strategic and durable partnership between SGS and assigned global clients, representing SGS at all levels with special attention to Director and VP level.
- To identify and develop new revenue opportunities within our client base, working closely with the SGS network and global Technical Competence Team.
- To manage the successful implementation and delivery of diverse and/or complex client-specific projects of different sizes on a global basis by ensuring contractual obligations and deliverables are met and client’s expectations exceeded, where possible.
- Responsible for the development of long-term sustainable business partnerships between SGS and our Key international clients.
- Represent the SGS network in reporting directly to our client’s senior management teams in a professional manner regarding SGS’ performance.
- Responsible for the strategic growth and development of key international clients.
- Develop and ensure successful implementation of a client specific Global Key Account Development Plan, matching the key drivers and needs of the client with SGS.
- Act as the primary liaison between SGS and the client’s management team at a Director or VP level in order to lead and ensure the smooth and effective management of existing programs with the global network in accordance with client KPIs.
- Supervise the deployment and enhancement of global co-operative agreements within the SGS network, ensuring that all program elements are properly deployed and monitored on an on-going basis.
- Liaise effectively with global technical teams in advance of the deployment of new projects to ensure the optimum execution structure and technical support is agreed and implemented.
- Manage the investigation and resolution/remediation processes for any client concerns or complaints or claims following appropriate escalation procedures as required.
- Identify and mitigate risk relating to poor performance and/or client expectations, with a proactive and constructive approach.
Requirements
- Minimum 5 years of relevant experience in B2B sales, business development, or commercial roles within services, and solutions based environments.
- Proven hunter sales background with demonstrated success in new business acquisition, building long-term client relationship, and driving upsell/cross-sell through existing clients.
- Ability to contribute and lead a global business development strategy, identifying growth opportunities and building scalable sales approaches across regions.
- Experience selling multi-service or solution-based offerings , ideally across multiple customer needs.
- Established professional network within retailers and/or consumer brands in Europe , with the ability to leverage relationships to open doors and accelerate pipeline development and establish long-term global partnership is preferred.
- Experience selling into multinational or cross‑border environments, working with international stakeholders and coordinating internally across regions or service lines.
- Worked in fast‑paced, target‑driven environments, managing multiple opportunities and priorities simultaneously.
- Experience within the TIC sector is an advantage.
- Fluent English required ; additional European languages are a strong advantage.
Benefits
- SGS university and Campus for continuos learning options.
- Multinational environment where you will work with colleagues from multiple continents.
- Benefits platform.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
B2B salesbusiness developmentnew business acquisitionupsellcross-sellglobal business development strategymulti-service offeringssolution-based offeringspipeline developmentrisk mitigation
Soft Skills
relationship buildingleadershipcommunicationproblem-solvingstrategic thinkingclient managementnegotiationteam collaborationadaptabilitytime management