Operations

• Reporting to the Head of Digital Operations, lead and mentor the UK and US Digital Operations teams and coordinate workflows.
• Serve as the senior operational contact for SD’s labels, handling issues and maintaining high satisfaction.
• Build and maintain strong relationships with DSP partners, manage delivery to new services, and ensure compliance with specifications and style guides, including maintaining SD’s Platinum Spotify Preferred Partner status.
• Oversee back catalogue onboarding, anti-piracy activities, infringement claims, and DMCA notices.
• Optimize internal processes, document best practices, and support process improvements, operational innovations, and system implementations, including our repertoire management tool, RIOT.
• Track KPIs, report on performance, and provide actionable insights to improve Digital Operations workflows.
• Stay current on industry trends, DSP developments, and rights management (including YouTube, Facebook Rights Manager, DDEX/XML), leveraging insights to enhance label services.
• Represent Secretly Distribution at management meetings, industry events, and conferences when required.

Senior Manager – Digital Operations

Operations Manager

Senior Planning & Operations Specialist

Director, Care Operations

Director, Operations Analytics – Workforce Optimization

Vice President, Delivery & Deployment Operations