IT Support

• Oversee the installation, maintenance, and upgrades of hardware, software, and networks to support clinic operations.
• Manage and troubleshoot EHR systems, ensuring compliance with healthcare regulations like HIPAA.
• Ensure system security and integrity through proper configurations, regular updates, and backups.
• Develop scalable IT solutions to support business growth, including new office locations and increased client load.
• Identify and implement AI solutions to improve patient care, administrative processes, and data analytics.
• Integrate healthcare-specific AI tools, such as natural language processing for clinical documentation or predictive analytics for service optimization.
• Customize AI solutions to meet the clinic’s workflows and challenges, focusing on cost-effective and impactful tools.
• Maintain compliance with healthcare IT standards, including HIPAA, CARF, COMAR and other regulations.
• Conduct regular audits of systems to ensure compliance and mitigate risks.
• Collaborate with external vendors and partners to maintain secure and compliant systems.
• Provide day-to-day IT support to clinicians and staff, resolving issues promptly to minimize disruptions.
• Train staff on effective use of healthcare IT tools, including EHR systems, AI solutions, and telehealth platforms.
• Lead IT-related projects, such as system migrations, AI solution rollouts, and security upgrades.
• Manage timelines, budgets, and vendor relationships to deliver projects successfully.

IT Specialist, Healthcare, AI Experience

Help Desk Supervisor, TS/SCI w/Poly

Senior Lead, Enterprise Architect – AI, EDMA

Senior Lead, Enterprise Architect – Enterprise Applications

Helpdesk Supervisor

Credit Manager II