sFOX

Sales

• Serve as primary relationship manager for SFOX Connect (embedded solution) with a dedicated focus on payments/Fintech clients
• Conduct quarterly business reviews focusing on trading volume, execution quality, and operational efficiency
• Collaborate with clients' trading, operations, and compliance teams to optimize platform usage
• Maintain detailed account intelligence and interaction history in Salesforce
• Drive deeper engagement with SFOX Connect's trading, custody, and settlement features
• Identify opportunities to increase client trading volume and expand service utilization
• Present new product features including Smart Order Router, algorithmic trading tools, and custody solutions
• Coordinate with product team to prioritize feature requests based on client feedback
• Guide clients through SFOX Connect API integration and FIX protocol setup
• Troubleshoot trading connectivity issues and order management system integrations
• Assist with multi-exchange routing optimization and execution strategy configuration
• Provide training on trading dashboards, portfolio management tools, and risk analytics
• Facilitate onboarding of new trading counterparties and liquidity relationships
• Coordinate prime brokerage services including margin trading and securities lending
• Manage custody wallet provisioning and institutional-grade security implementations
• Support clients with regulatory reporting and transaction cost analysis (TCA)
• Monitor institutional crypto trading trends and competitive landscape
• Gather client feedback on execution quality, latency, and market structure preferences
• Collaborate with trading desk on market making and liquidity provision strategies
• Contribute to institutional research reports and market commentary
• Partner with institutional sales team on prospect meetings and product demonstrations
• Develop case studies showcasing client success stories and ROI metrics
• Represent SFOX at institutional crypto conferences and industry events
• Support RFP responses and due diligence processes for prospective clients

Sales Manager – sFox Connect

Sales Operations Manager

• Working with the VP Sales, set and measure sales goals and metrics to evaluate sales performance
• Drive sales execution processes, ensuring that all stakeholders are in close alignment and that variances are understood, flagged and corrected. These include marketing, product, and customer success
• Analyze sales data and market trends to identify opportunities for growth and revenue expansion
• Provide regular sales updates and insights to senior leadership and other stakeholders

Sales Operations Specialist

Compliance

• Own and manage all U.S. regulatory audits and examinations, including state MTL exams, federal reviews, and independent third-party audits
• Serve as the primary point of contact for regulators, examiners, and external auditors throughout the audit lifecycle
• Plan, coordinate, and execute audit preparation activities, including document requests, walkthroughs, and control demonstrations
• Maintain audit readiness across all licensed states by ensuring policies, procedures, evidence, and records are current and defensible
• Track, manage, and report on audit findings, observations, and corrective action plans (CAPs), including timelines and ownership
• Partner with Compliance, Legal, Risk, Operations, Engineering, and Product teams to remediate audit findings and strengthen controls
• Support the development and maintenance of audit response playbooks, exam calendars, and standardized evidence repositories
• Review and challenge audit findings where appropriate, ensuring accurate representation of risk and controls
• Assist in enterprise-wide risk assessments, control testing, and ongoing compliance monitoring as they relate to MTL obligations
• Prepare audit summaries, metrics, and executive-level reporting for senior management and the Board
• Stay current on evolving regulatory expectations impacting MSBs, money transmission, and digital asset businesses
• Support regulatory change management initiatives as new state or federal requirements impact licensing or audit scope
• Perform other duties and responsibilities as assigned

Audit Lead – MTLs, Regulatory Audits

Solutions Engineer

• Act as the technical product lead throughout the sales cycle, collaborating with account executives to identify prospects' needs, deliver customized demos and presentations, design tailored solutions, and create documentation that highlights the impact of sFOX in addressing their specific use cases and requirements
• Lead the technical implementation and onboarding process for new clients–create and present solution designs, best practices, and documentation to maximize client success
• Build and maintain high-quality technical resources to support sales and integrations, including documentation, integration guides, examples, demos, and FAQs that highlight sFOX's capabilities
• Manage RFPs, security reviews, and technical due diligence: coordinate with Compliance, Security, and Legal teams to address controls, data handling, and regulatory needs
• Provide ongoing client support–accept and triage inbound inquiries, reproduce and debug, escalate effectively, and communicate updates while adhering to established SLAs
• Conduct formal and informal business reviews with clients: monitor KPIs and health metrics, and propose optimizations or new use cases to boost adoption and value
• Partner with Product and Engineering to support product development and releases–QA new features, document release notes, create enablement materials, run beta programs, and communicate releases to clients to ensure seamless adoption, accurate feedback loops, and continuous product improvement
• Systematically capture and synthesize client feedback; deliver actionable insights to Product and Engineering to inform roadmap and prioritization

Sales Manager – sFox Connect

Sales Operations Specialist

Audit Lead – MTLs, Regulatory Audits

Enterprise Solutions Engineer