Metadata and Systems Support Specialist
SFMOMA San Francisco Museum of Modern Art
full-time
Posted on:
Location: California • 🇺🇸 United States
Visit company websiteSalary
💰 $35 - $42 per hour
Job Level
Mid-LevelSenior
Tech Stack
SQL
About the role
- Provide first-line user support for the DAMS and CMS, triaging requests, resolving routine issues, and escalating complex requests to system managers and vendors.
- Maintain clear, up-to-date user documentation and training materials; conduct monthly and ad hoc training sessions for staff.
- Compile and disseminate reports and statistics from the DAMS and CMS, supporting departmental and museum-wide needs.
- Coordinate and contribute to data entry and content standards across both systems to ensure consistency and accuracy.
- Collaborate with the CMS and DAMS managers to improve workflows, support ingestion projects, and document system changes.
- Contribute to bulk data operations, metadata cleanup, and cross-system integration projects.
- Track and report on common user needs, informing system design priorities and institutional planning.
- Support project-based initiatives, including data migrations, systems upgrades, asset ingest pipelines, and major metadata audits.
- Foster cross-departmental collaboration by ensuring content and workflows in both systems align with institutional needs.
- Manage support workflows, including triage, documentation development, and training, in close collaboration with system managers; manage projects such as metadata audits, bulk data imports, or improvements to cross-system workflows; act as primary liaison for user-system needs.
Requirements
- Degree in Library/Information Science, Museum Studies, or related field; or equivalent work experience.
- Minimum of three (3) years of experience working with collections management, digital asset management, or similar information systems.
- Demonstrated experience providing technical / user support and developing clear documentation or training.
- Familiarity with metadata standards (e.g. Dublin Core, VRA Core, CDWA, IPTC) and best practices for digital collections.
- Strong organizational skills with a high attention to detail and accuracy.
- Excellent written and verbal communication skills; ability to translate technical concepts into accessible guidance for a broad range of users.
- Ability to work independently while collaborating effectively across teams.
- Comfort managing multiple projects simultaneously and meeting deadlines.
- Experience with Qi, NetX, or other collection information/DAMS tools.
- Knowledge of SQL desired.
- Background in data migration, metadata cleanup, or large-scale collections projects.
- Familiarity with museum practices and cross-departmental workflows.