Chief Operations Officer

Sezzle

Bank Operations Officer responsible for overseeing banking operations at Sezzle. Collaborate with teams to ensure compliance, servicing, and vendor management in a fintech environment.

Posted 6/10/2026full-timeMinneapolis • Minnesota, Utah • 🇺🇸 United StatesLeadWebsite

Tech Stack

Tools & technologies

SQLTableau

About the role

Key responsibilities & impact

Manage day-to-day banking operations, partnering closely with product and engineering on strategy and design.
Assist with optimization of cash movement processes and settlement timing.
Monitor ACH, wire, RTP, card settlement, and other payment activities to ensure timely processing and settlement.
Oversee funding flows, merchant payouts, customer repayments, and operational cash movements.
Investigate and resolve payment exceptions, returns, rejects, and settlement discrepancies.
Support new bank integrations, account openings, and banking partner/vendor onboarding activities.
Oversee operational performance of customer servicing and collections activities, ensuring alignment with company policies, regulatory requirements, and customer experience objectives.
Monitor servicing workflows related to payment processing, delinquency management, hardship accommodations, account maintenance, and customer communications.
Partner with internal teams and third-party servicing or collections vendors to ensure service level agreements (SLAs), performance metrics, and compliance standards are consistently met.
Review delinquency trends, collection effectiveness, cure rates, roll rates, and operational KPIs to identify opportunities for improvement.
Support implementation and monitoring of collections strategies, including payment reminders, recovery initiatives, and loss mitigation programs.
Ensure servicing and collections processes comply with applicable consumer protection laws, regulatory guidance, and internal controls.
Collaborate with Risk, Compliance, Legal, and Product teams to enhance servicing operations and improve customer outcomes.
Assist in vendor oversight, audits, and performance reviews related to servicing and collections partners.
Serve as the primary operational relationship manager for banking partners, payment processors, servicing providers, collections agencies, and other critical third-party vendors.
Monitor vendor performance against contractual obligations, service level agreements (SLAs), key performance indicators (KPIs), and operational standards.
Conduct regular vendor reviews to assess operational effectiveness, compliance adherence, customer outcomes, and risk management practices.
Support audits, regulatory examinations, and compliance reviews.

Requirements

What you’ll need

Bachelor's degree in Finance, Accounting, Business, Economics, or a related field.
3–7 years of experience in banking operations, treasury operations, payment operations, or fintech operations.
Strong understanding of ACH, wire transfers, payment settlements, reconciliations, and cash management.
Experience working with core banking vendors, banking partners and financial institutions.
Advanced data analysis skills.
Strong attention to detail and ability to manage multiple priorities in a fast-paced environment.
Excellent problem-solving and communication skills.
Experience within fintech, payments, lending, BNPL, or digital banking environments (preferred).
Knowledge of NACHA operating rules and payment network regulations (preferred).
Experience with treasury management systems and reconciliation platforms (preferred).
Familiarity with SQL, Looker, Tableau, or similar reporting tools (preferred).

Benefits

Comp & perks

Opportunity to help shape the future of fintech and digital payments.
Work alongside high-performing teams in a fast-growing public company.
Competitive compensation and equity opportunities.
Flexible work environment.
Meaningful impact on products that improve financial access and empowerment for consumers.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

banking operationstreasury operationspayment operationsACHwire transferspayment settlementsreconciliationscash managementdata analysisNACHA operating rules

Soft Skills

attention to detailproblem-solvingcommunicationability to manage multiple prioritiescollaboration