Junior Real Time Analyst
Sezzle
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇨🇴 Colombia
Visit company websiteJob Level
Junior
Tech Stack
VBA
About the role
- Manage the call volume, daily attendance, and program break schedules
- Assist with creation of metrics and targets to meet service level expectations
- Work closely with the leadership team to analyze and help improve processes and results
- Produce daily, weekly, and monthly reports
- Use trends and reports to forecast needs and assess productivity
- Assist with projects and other duties as requested or assigned
Requirements
- 3-5 years of experience as an RTA
- Attention to detail and a high level of accuracy
- VBA macros a plus
- Extensive knowledge of Zendesk or similar CMS
- Ability to create reports and forecast results
- Ability to multitask
- Previous call center experience required
- Previous Work Force Management experience
- Takes initiative
- Positive attitude
- Must have good time management with the ability to work with minimal supervision and under tight timelines
- Capable of managing multiple, simultaneous projects
Benefits
- Competitive salary
- Flexible working hours
- Professional development opportunities
- Career advancement prospects
- Remote work options
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
VBA macrosreport creationforecasting
Soft skills
attention to detailhigh level of accuracymultitaskinginitiativepositive attitudetime management