Operations

• Investigate, triage, and escalate bugs or system issues across product and engineering teams.
• Analyze data to identify patterns, root causes, and potential solutions.
• Work with SQL, logs, APIs, and internal tooling to validate hypotheses and confirm system behavior.
• Communicate findings clearly to both technical and non-technical stakeholders.
• Collaborate with engineering, product, and support teams to ensure timely resolution of issues.
• Break down ambiguous problems into structured steps and actionable insights.
• Manage multiple investigations simultaneously while maintaining clarity, accuracy, and documentation quality.
• Handle escalations from internal stakeholders in a professional, timely, and detail-oriented manner.
• Continuously develop domain expertise and improve tooling, workflows, and operational processes.

Operations Analyst

Director of Operations

Supervisor de Operaciones – Logística

Operations Assistant – Property Management

Agente Educativo – Operaciones con Clientes