ProServe Solutions Engineer

SewerAI

ProServe Solutions Engineer at SewerAI managing customer engagements and data migrations. Collaborating closely with clients in sewer inspection technology to deliver validated outcomes and technical support.

Posted 6/27/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $90,000 - $120,000 per yearWebsite

Tech Stack

Tools & technologies

ETLSQL

About the role

Key responsibilities & impact

Own the full engagement lifecycle — from technical discovery through scoping, ETL execution, and delivery — as the single accountable owner on each customer account.
Run discovery and intake calls with city operations and IT teams; produce Scoping Summaries that translate field realities into clear technical requirements.
Lead weekly customer check-ins, keeping engagements on track and resolving issues before they escalate.
Serve as the primary technical point of contact for your accounts, building trusted relationships with utility and contractor stakeholders.
Execute legacy data migrations into Pioneer, validating inspection data quality at each stage of the process.
Stand up and configure CMMS integrations (Cityworks, Cartegraph) against the SewerAI API.
Use AI-assisted tooling and the ProServe CLI/SDK to script, map, and transform customer data — with support from Engineering where needed.
Build reusable scripts and patterns over time that make the next engagement faster and more consistent.
Apply NASSCO coding standards (PACP/LACP/MACP) to validate inspection data submitted by customers prior to migration.
Identify and resolve data quality issues — coding errors, format mismatches, incomplete submittals — in collaboration with the customer and internal teams.
Maintain thorough documentation of engagement activity, data decisions, and delivery outcomes.
Partner with Technical Account Managers, Product, and Engineering to surface customer feedback, flag data edge cases, and continuously improve the ProServe delivery process.

Requirements

What you’ll need

Hands-on field experience in sewer or wastewater inspection (CCTV, SSES, or similar programs).
Direct experience with inspection data and submittals — coding, QAQC, exports, or data management — for a contractor, utility, or engineering firm.
Fluency with NASSCO standards; PACP/LACP/MACP certification preferred, or the background to certify quickly.
Nice to have: prior contractor, utility, or engineering-consulting background; any exposure to scripting, SQL, or data tooling, even at a hobby level.

Benefits

Comp & perks

Medical, Dental, Vision, Basic Life, 401(k), and more
Unlimited PTO
Tools and resources to support success
Competitive compensation with high-growth potential

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

ETL executiondata migrationscriptingdata mappingdata transformationdata quality validationcoding standardsQAQCSQLAPI integration

Soft Skills

relationship buildingproblem solvingcommunicationcollaborationdocumentationproject managementcustomer engagementtechnical discoveryissue resolutionstakeholder management

Certifications

PACP certificationLACP certificationMACP certification