VP of Customer Success

SewerAI

Leading Customer Success for SewerAI, transforming infrastructure management through AI. Oversee team dynamics and operational strategies for maximized customer impact.

Posted 5/21/2026full-timeWalnut Creek • California • 🇺🇸 United StatesLead💰 $245,000 - $262,500 per yearWebsite

About the role

Key responsibilities & impact

Lead a dynamic team across Account Management, Customer Enablement, and Technical Support
Build playbooks, operating rhythms, and expansion frameworks
Collaborate with engineering on Professional Services roles
Report directly to the CEO and later to a CRO
Focus on operational value and scaling customer success
Engage in hiring and assessing Customer Success talent

Requirements

What you’ll need

Proven experience in leading Customer Success organizations
Strong cross-functional partnership and influence skills
Experience building and scaling systems
Ability to assess talent and develop leaders
Knowledge of operational metrics and customer retention strategies
Experience with high-growth environments and customer-facing roles

Benefits

Comp & perks

Medical
Dental
Vision
Basic Life
401(k)
Unlimited PTO
Tools and resources to support success
Competitive compensation with high-growth potential

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

leadershipcross-functional partnershipinfluencetalent assessmentteam buildingcustomer success strategy