Observability and AI Ops Manager

Severn Trent

As the first Observability and AI Ops Manager at Severn Trent, oversee monitoring systems and drive AI-Ops implementation. Collaborate with IT Operations team to enhance service quality and resilience.

Posted 6/19/2026full-timeCoventry • 🇬🇧 United KingdomMid-LevelSenior💰 £55,000 - £65,000 per yearWebsite

Tech Stack

Tools & technologies

Azure

About the role

Key responsibilities & impact

Oversight, development, and optimisation of monitoring systems and management tools across the IT estate
Ensuring monitoring, alerting, and capacity management processes are reliable, efficient, and provide actionable insights
Drive the implementation of modern monitoring platforms
Build reporting frameworks for technical debt and capacity forecasting
Develop AI-driven operational solutions to improve resilience and service quality
Oversee the health and performance of platforms, delivering actionable insights and forecasting
Design solutions that evolve towards AI-Ops
Work closely with infrastructure, applications, and service teams

Requirements

What you’ll need

Proven experience in building, configuring, and rolling out enterprise monitoring platforms
Strong knowledge and hands-on experience with Azure estate, Azure Monitoring, and System Center Operations Manager (SCOM)
Solid understanding of capacity management, forecasting, and technical debt reporting methodologies
Experience in delivering monitoring solutions that integrate with IT Operations processes and tooling
Ability to translate monitoring and capacity data into actionable recommendations for engineers, managers, and senior stakeholders
Strong leadership and mentoring skills

Benefits

Comp & perks

28 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)
Annual bonus scheme (of up to £2,225, which is subject to eligibility)
Family-friendly policies (including a year off fully paid maternity and adoption leave)
Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%)
Sharesave – the chance to buy Severn Trent plc shares at a discounted rate)
Dedicated training and development with our Academy
Electric vehicle scheme and retail offers
Two paid volunteering days per year

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

monitoring systemsmanagement toolscapacity managementAI-driven operational solutionsreporting frameworksmonitoring platformstechnical debt reportingforecastingAzure MonitoringSystem Center Operations Manager

Soft Skills

leadershipmentoringcommunicationcollaborationanalytical thinking