FREE ACCESS
5,000–10,000 jobs/day
See all jobs on JobTailor
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Service Desk Analyst
Severn TrentService Desk Analyst resolving user issues and providing technical support at Severn Trent. Engaging with Service Assurance and managing high priority incidents for effective service restoration.
About the role
Key responsibilities & impact- First point of contact in Technology, working to resolve user issues
- Investigate and diagnose incidents within the Service Desk
- Deliver effective communication to all users
- Manage and communicate all high priority incidents
- Engagement with the Service Assurance function, customers and internal/external suppliers
- Control of high priority incidents, ensuring all appropriate information is gathered and documented
- Raise and manage changes required by 3rd party service providers
- Provide first line support by diagnosing and resolving incidents
- Assign calls to correct 2nd level support group or third party
Requirements
What you’ll need- Substantial interpersonal and technical skills
- Ability to work under considerable pressure in a fast paced, secure environment
- Problem solver with an analytical mindset
- Solid technical understanding of at least some of the following: PCs, PC Applications, Windows and MS Office applications
- Knowledge and experience in an outward facing, customer service function delivering exceptional customer experience
Benefits
Comp & perks- 25 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)
- Annual bonus scheme (of up to £1,500, which is subject to eligibility)
- Family-friendly policies (including a year off fully paid maternity and adoption leave)
- Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%)
- Sharesave – the chance to buy Severn Trent plc shares at a discounted rate
- Dedicated training and development with our Academy
- Electric vehicle scheme and retail offers
- Two paid volunteering days per year
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
incident diagnosisfirst line supportchange managementtechnical troubleshootingPCsPC applicationsWindowsMS Office applications
Soft Skills
interpersonal skillscommunication skillsproblem solvinganalytical mindsetability to work under pressurecustomer service skills