Customer Manager
Severn Trent
full-time
Posted on:
Location Type: Office
Location: Leicester • 🇬🇧 United Kingdom
Visit company websiteSalary
💰 £50,000 - £60,000 per year
Job Level
Mid-LevelSenior
About the role
- Responsible for delivering an outrageously amazing customer experience
- Build high performing and motivated teams of water specialists
- Ensure team managers have the right support and tools to prioritize work
- Monitor and maintain call & email handling times
- Identify and develop best practices approaches for the teams
- Attend weekly meetings to drive performance and accountability
- Monitor complaints to ensure awesome resolutions
- Identify exceptional talent and behaviors in others
Requirements
- Customer centric leader
- Experience building high performing and motivated teams
- Ability to coordinate multiple teams
- Capability to handle challenging customer situations
- Empathy and understanding for complex customer problems
- Strong prioritization and decision-making skills
- Passion for nurturing talent through coaching and mentoring
- Inspiring others and fostering best practice approaches
Benefits
- 28 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)
- Annual bonus scheme (of up to £2,225, which is subject to eligibility)
- Family-friendly policies (including a year off fully paid maternity and adoption leave)
- Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%)
- Sharesave – the chance to buy Severn Trent plc shares at a discounted rate
- Dedicated training and development with our Academy
- Electric vehicle scheme and retail offers
- Two paid volunteering days per year
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
customer centric leadershipteam buildingcoordinationconflict resolutionempathyprioritizationdecision-makingcoachingmentoringinspiration