Community Communications Officer
Severn Trent
full-time
Posted on:
Location Type: Office
Location: Warwick • 🇬🇧 United Kingdom
Visit company websiteSalary
💰 £32,000 - £40,000 per year
Job Level
Mid-LevelSenior
About the role
- Engage with customers and key stakeholders through various communication channels
- Manage customer and stakeholder communication as a subject matter expert
- Focus on localized issues like water quality and flooding
- Collaborate with Community Fund and Education programme teams
- Provide regular updates to project teams and manage customer complaint processes
- Ensure consistent brand strategy and manage reputation throughout the customer journey
Requirements
- Demonstratable communications and stakeholder experience
- Previous experience of managing customer communication channels
- Strong influencing and customer management skills
- Customer-centric thinking
- Ability to work in a fast-paced environment
- Full UK Driving License and willingness to travel regularly across the region
Benefits
- 28 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)
- Car Allowance of £3,360
- Annual bonus scheme (of up to £2,250 per annum based on company performance)
- Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%)
- Sharesave – the chance to buy Severn Trent Plc shares at a discounted rate
- Dedicated training and development with our ‘Academy’
- Electric vehicle scheme and retail offers
- Family friendly policies (including, a year off fully paid maternity and adoption leave)
- Two volunteering days per year
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
communicationstakeholder managementinfluencingcustomer managementcustomer-centric thinkingability to work in a fast-paced environment
Certifications
Full UK Driving License