Helpdesk Manager
Severn Trent
full-time
Posted on:
Location Type: Office
Location: Coventry • 🇬🇧 United Kingdom
Visit company websiteSalary
💰 £33,000 per year
Job Level
Mid-LevelSenior
About the role
- Lead and develop the Helpdesk team, ensuring high performance and clear objectives
- Manage reactive work orders and ensure SLA compliance
- Monitor KPIs, analyse performance trends, and implement improvements
- Act as the main point of contact for estate-related queries and stakeholder communication
- Oversee complaints process and maintain accurate records for audit purposes
Requirements
- Proven experience managing a Service Desk or Technical Support function (Facilities knowledge desirable)
- Strong leadership and stakeholder management skills
- Excellent organisational, communication, and analytical abilities
- Familiarity with property and facilities management systems (CAFM)
- A background in property would also be desirable
Benefits
- 28 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)
- Annual bonus scheme (of up to £2,250 per annum based on company performance)
- Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%)
- Sharesave – the chance to buy Severn Trent Plc shares at a discounted rate
- Dedicated training and development with our ‘Academy’
- Electric vehicle scheme and retail offers
- Family friendly policies and two volunteering days per year
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
leadershipstakeholder managementorganisational skillscommunication skillsanalytical abilities