Senior Manager, Provider Operations
Seven Starling
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $120,000 - $130,000 per year
Job Level
Senior
About the role
- Own provider capacity forecasting and planning aligned to patient demand models
- Set and achieve net provider growth targets (hires minus churn), optimizing for provider lifetime value
- Analyze market conditions, competitive positioning, and provider economics to inform growth strategies
- Manage clinical recruitment team (initially 2-3 recruiters, scaling to 4-5) focused on licensed therapists and nurse practitioners
- Drive recruitment metrics including pipeline health, conversion rates, time-to-hire, cost-per-hire, and source effectiveness
- Optimize recruitment strategies based on provider retention data and success patterns
- Develop scalable recruitment processes and manage vendor partnerships
- Manage provider success team (initially 1 sr. associate)
- Oversee provider onboarding, success initiatives, and ongoing support programs
- Own provider retention metrics and implement churn reduction strategies
- Identify and eliminate friction points in the provider experience
- Design seamless provider journey from first contact through long-term engagement
- Track and improve provider satisfaction, NPS, and engagement metrics
- Build, manage, and develop a high-performing team across recruitment and provider success functions
- Establish clear goals, accountability, and growth paths for team members
- Foster collaboration between recruitment and retention teams to optimize for shared outcomes
- Create a culture of data-driven decision-making and continuous improvement
- Partner with capacity planning and patient operations to align supply with demand
- Collaborate with clinical leadership on quality standards, credentialing, and provider vetting
- Work with product and engineering to improve provider platform experience
- Align with leadership on provider economics, compensation strategy, and unit economics
- Provide regular reporting and strategic insights to senior leadership
- Use data to identify trends, opportunities, and early warning signals
Requirements
- 5-7+ years in healthcare operations, marketplace operations, workforce management, or similar supply-side roles
- 3+ years managing teams, including experience managing managers or leading cross-functional initiatives
- Proven track record scaling operations through high-growth phases
- Strong analytical skills with experience in forecasting, capacity planning, and workforce modeling
- Deep understanding of metrics-driven operations and experience using data to drive decisions
- Experience managing both acquisition/recruitment and retention functions (or clear ability to connect the two)
- Strategic thinker who can also execute tactically and get into details when needed
- Natural problem-solver with ability to build systems and processes from scratch
- Excellent communication and stakeholder management skills
- Comfortable with ambiguity and rapid iteration in fast-paced environment
- Proficiency with ATS systems, analytics tools, and standard operations software
- Ownership mentality with accountability for outcomes
- Clinical background or deep familiarity with provider needs and motivations is a plus
Benefits
- Competitive paid time off
- Competitive parental leave policy
- One-time stipend to enhance your work from home experience
- Medical, dental, and vision insurance
- 401K
- Bereavement leave, including for miscarriage and pregnancy loss
- Annual stipend for your choice of wellness benefits
- Annual professional development stipend
- Virtual team events
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
capacity forecastingprovider economicsrecruitment metricspipeline healthconversion ratestime-to-hirecost-per-hiredata-driven decision-makingworkforce modelingmetrics-driven operations
Soft skills
analytical skillsstrategic thinkingproblem-solvingcommunication skillsstakeholder managementownership mentalitycollaborationteam managementadaptabilitycontinuous improvement