Seven Starling

Operations

• Own provider capacity forecasting and planning aligned to patient demand models
• Set and achieve net provider growth targets (hires minus churn), optimizing for provider lifetime value
• Analyze market conditions, competitive positioning, and provider economics to inform growth strategies
• Manage clinical recruitment team (initially 2-3 recruiters, scaling to 4-5) focused on licensed therapists and nurse practitioners
• Drive recruitment metrics including pipeline health, conversion rates, time-to-hire, cost-per-hire, and source effectiveness
• Optimize recruitment strategies based on provider retention data and success patterns
• Develop scalable recruitment processes and manage vendor partnerships
• Manage provider success team (initially 1 sr. associate)
• Oversee provider onboarding, success initiatives, and ongoing support programs
• Own provider retention metrics and implement churn reduction strategies
• Identify and eliminate friction points in the provider experience
• Design seamless provider journey from first contact through long-term engagement
• Track and improve provider satisfaction, NPS, and engagement metrics
• Build, manage, and develop a high-performing team across recruitment and provider success functions
• Establish clear goals, accountability, and growth paths for team members
• Foster collaboration between recruitment and retention teams to optimize for shared outcomes
• Create a culture of data-driven decision-making and continuous improvement
• Partner with capacity planning and patient operations to align supply with demand
• Collaborate with clinical leadership on quality standards, credentialing, and provider vetting
• Work with product and engineering to improve provider platform experience
• Align with leadership on provider economics, compensation strategy, and unit economics
• Provide regular reporting and strategic insights to senior leadership
• Use data to identify trends, opportunities, and early warning signals

Senior Manager, Provider Operations

Therapist

• Lead individual therapy sessions in a telehealth setting, serving perinatal patients
• Participate in supervision or consultation to enhance clinical skills and receive support as needed
• This is a flexible, fully remote opportunity.

Licensed Clinical Therapist – Perinatal Mental Health

Manager

• Manage and optimize our medical program - execute strategic initiatives and drive operational improvements
• Supervise up to 40-60 contract PMHNPs through regular check-ins, group consultations, and performance management
• Lead provider recruitment and hiring - interview candidates, support hiring decisions, and manage onboarding process
• Develop and deliver training programs that ensure consistent, high quality care across all providers
• Conduct quality assurance through chart reviews, performance tracking, and implementing improvement plans
• Execute retention strategies for medical team satisfaction, engagement, and professional development
• Partner with Chief Medical Officer to implement strategic initiatives and provide operational insights from the medical team
• Collaborate with Clinical, Operations, and Product teams to implement improvements to the medical patient and provider experience
• Provide 5-7 hours direct patient care per week for patients experiencing PMADs
• Report directly to the Chief Medical Officer

Psychiatric Nurse Practitioner, Manager

Billing Specialist

• Ensure all aspects of billing for telehealth mental health services, including correcting billing issues and resolving rejections, are done in a timely and accurate manner
• Verify patient insurance benefits, obtain necessary pre-authorizations, and ensure coverage for mental health services
• Review and process claims in compliance with HIPAA, Medicare, Medicaid, and private insurance guidelines
• Reconcile patient accounts, process payments, and resolve discrepancies in billing and collections
• Track and follow up on unpaid claims, submit appeals for denied claims, and work with insurance providers to resolve any issues
• Collaborate with clinical staff to ensure accurate documentation and coding for behavioral health services
• Maintain up-to-date knowledge of telehealth billing policies, CPT codes, and insurance regulations specific to mental health services
• Provide exceptional customer service to clients by addressing billing inquiries and resolving account issues
• Generate and analyze billing reports to ensure accurate financial records and compliance
• Support the development and implementation of billing best practices and process improvements

Billing Coordinator

Recruitment

• Drive high-volume recruitment of licensed therapists (LCSW, LMFT, LPC) and nurse practitioners for 1099 contractor positions
• Own your numbers - track, analyze, and report on recruitment metrics including pipeline conversion, time-to-hire, and source effectiveness
• Maintain candidate quality standards while hitting volume targets, ensuring all hires meet licensing and credentialing requirements
• Develop and execute sourcing strategies to build robust candidate pipelines across multiple states
• Experiment with new recruitment channels - professional associations, social media, referral programs, industry events, and digital platforms
• Optimize conversion rates at each stage of the recruitment funnel through process improvements and candidate experience enhancements
• Build relationships with clinical communities to establish our company as the preferred platform for independent practitioners
• Own recruitment analytics - track pipeline health, conversion metrics, source performance, and ROI by channel
• Provide strategic insights to senior leadership on market conditions, hiring challenges, and opportunities
• Collaborate with capacity planning to align recruitment efforts with patient demand forecasts
• Manage end-to-end recruitment process from initial outreach through onboarding handoff
• Coordinate with credentialing and onboarding teams to ensure smooth candidate experience
• Maintain accurate candidate records in ATS and provide regular pipeline reporting
• Develop scalable recruitment processes that can grow with the business

Clinical Recruiter

Full-stack Engineer

• Seven Starling is a virtual provider of women's behavioral health services supporting every stage of motherhood, combining therapy, peer support, and medication management.
• As the third engineering hire, shape architecture, systems, and culture; ensure platform is robust, secure, and scalable while building new products.
• Build & ship innovative products quickly: deliver products, platform improvements, and operational tooling at startup velocity.
• Ensure healthcare-grade compliance: design and implement HIPAA-compliant systems that safeguard PHI and maintain security and audit standards.
• Collaborate across functions with COO, Product, Operations, and Clinical leadership to meet stakeholder needs.
• Contribute to engineering best practices: design patterns, testing, deployment pipelines, observability, and incident response.
• Act as a technical thought partner to leadership on roadmap trade-offs between speed, scale, and compliance.
• Partner with Founding Senior Principal Engineer to set technical direction, system design, infrastructure, scalability, and security.
• Mentor and level up the team, instilling technical excellence and accountability.

Senior Manager, Provider Operations

Licensed Clinical Therapist – Perinatal Mental Health

Psychiatric Nurse Practitioner, Manager

Billing Coordinator

Clinical Recruiter

Principal Full Stack Engineer