Senior Key Account Manager

Seven Senders

Key Account Manager managing e-commerce accounts for Seven Senders, Europe's leading parcel delivery platform. Focus on expanding customer relationships and driving sales.

Posted 7/18/2026full-timeBerlin • 🇩🇪 GermanySeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing key e-commerce accounts with a focus on strategic sales, client relationship management, and data analysis. Proficient in logistics and supply chain management, with strong communication skills in both German and English to foster trust-based client relationships.

Highest-signal resume keywords

E-Commerce Account ManagementLogistics ExpertiseData AnalysisClient Relationship ManagementBilingual Proficiency (German and English)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales-Driven ApproachKPI MonitoringSLA AdherenceCross-SellingUpsellingComplex Relationship ManagementData PresentationTask Prioritization

Soft Skills

Storytelling SkillsAccountability

Certifications & Qualifications

Academic Degree in Business, Logistics, or Transportation

Industry Keywords

E-CommerceSupply Chain ManagementCustomer SatisfactionProfit and Loss Management

About the role

Key responsibilities & impact

Managing key e-commerce accounts with a strategic, sales-driven approach.
Fostering accountability for client relationships, including profit and loss aspects.
Ensuring SLA adherence, monitoring KPI variances, and evaluating customer satisfaction, with accurate internal reporting.
Identifying and leading cross-selling and upselling opportunities from proposal to contract signing.
Developing sustainable, trust-based client relationships to achieve high customer satisfaction.

Requirements

What you’ll need

Prior experience managing complex commercial relationships, particularly with high-growth customers in e-commerce or similar fields
Deep understanding of logistics, supply chain management, and e-commerce
Academic degree or equivalent qualification, ideally focusing on business, logistics, or transportation
Strong affinity for numbers and data, with the ability to analyze complex relationships, prioritize tasks, and effectively present findings to stakeholders
Proficient in both German and English (C1 or above), with excellent storytelling skills to craft compelling narratives and build strong client relationships.

Benefits

Comp & perks

Flexible & Hybrid Work: Our office is at Alexanderplatz; we have a hybrid working model with flexible remote-office set-up and working hours.
Company lunches twice per month
Corporate benefits platform
German language courses
Climate-neutral and long-term impact
Vibrant Culture & Community
Regular team events
Company-wide celebrations
Inclusive Environment: We value diversity and welcome all applicants regardless of ethnicity, religion, national origin, sexual orientation, gender identity, age, or disability.