Abuse Hotline Counselor
Seven Counties Services
full-time
Posted on:
Location Type: Remote
Location: Kentucky • United States
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Job Level
About the role
- Provides services over the telephone to callers needing to file reports of alleged neglect, abuse and/or exploitation for children and adults in the State of Kentucky.
- Completes and files reports via the State Web Portal and monitors status of callers' situations through case follow-up with State Child and Adult Protective Services workers.
- Acquires the knowledge and skills needed to interview clients and gather needed information to accept Abuse line Intake referrals.
- Documents and maintains accurate, thorough records of all telephone interventions transacted during the work shift.
- Screens for possible suicide/ homicide risk for callers and connects callers meeting criteria for crisis intervention services to Crisis Intervention Counselors.
- Attends and participates in staff meetings, required CIC and SCS ongoing training events and completes all Abuse Line training required by the State Child and Adult Protective Services.
- Provides educational information and resource referral to callers seeking assistance with issues pertaining to child and/or adult abuse issues.
- Maintains confidentiality of all information contained in abuse line reports and adheres to all CIC and SCS ethical codes of conduct.
- Presents a professional demeanor in all interactions with internal and external customers.
- Ability and willingness to work 3rd shift and/or weekend and holiday hours as a requirement of all positions.
Requirements
- 60 hours completed undergraduate course work (or current undergraduate student status) in Sociology, Social Work, Psychology, Education, Human Services, Business or a related field of study.
- Good communication and interpersonal skills.
- Ability to use technology to complete web reports.
- Ability to make sound decisions and judgments in stressful or unusual situations.
- Good time-management skills and the ability to work in a team environment.
- Ability to work effectively and efficiently in a fast-paced work environment.
- Ability to work remotely, including access to stable internet services.
Benefits
- Competitive salaries and benefits
- Continued training and effective mentoring
- COVID and Influenza vaccinations required for all employees
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
case follow-upinterviewingreport documentationcrisis interventionrisk assessment
Soft Skills
communicationinterpersonal skillsdecision-makingtime managementteamworkprofessional demeanor
Certifications
Abuse Line trainingCIC trainingSCS training