Clinical Operations

• Manages project plans and related documents for telehealth program implementations.
• Communicates with key project stakeholders on details and deliverables.
• Manages multiple implementation projects simultaneously.
• Maintain detailed project management documentation and workflows and provide detailed reports of project progress to the internal leadership team.
• Schedule and coordinate onsite implementation visits to hospitals in accordance with Sevaro’s goals and objectives.
• Review all case logs for accuracy with same-day communication to providers.
• Review all issues daily and report back with same-day communication to hospital stroke coordinator.
• Review all thrombolytic cases from day prior for DTN time, delays, PI opportunities, if DTN >45, start RCA and inform hospital SC the same day.
• Manage any documentation requests from hospitals and notify providers with same-day notification.
• Schedule monthly quality meetings with hospitals to close the loop on all requests for QI.
• Ensure any hospital concerns/issues/case review are escalated appropriately for physician review and discussed in as close as real time as possible with hospital staff with action plan and resolution.
• Huddle with Regional Stroke Director daily in morning to discuss any quality concerns as needed.
• Monthly stroke data reported per site, per provider, company wide.
• Participate in hospital stroke committee meetings.
• Participate in hospital education/trainings.
• Arrange for hospital education lectures.
• Arrange for Sevaro Education Series.
• Obtain monthly case studies.
• Participate in pre-implementation process/weekly meeting with new hospitals onboarding.
• Create standard work documents/protocols.
• Assist with updating and creating clinical practice guidelines.
• Review of stroke alert protocols/order sets.
• Facilitate mock drills at sites.
• Owns the day-to-day operational relationship with Sevaro’s physicians through their Sevaro career.
• Acts as primary contact for all physician questions, concerns, and needs. Escalating issues and delegating tasks as necessary.
• Owns the day-to-day operational relationship with Sevaro’s hospital partners from the point contract signing to.
• Telehealth program implementation and onward.
• Acts as the primary contact for all hospital partner operational questions, concerns, and needs. Escalating issues and delegating tasks as necessary.
• Schedule and coordinate onsite quality and/or service expansion visits to hospitals in accordance with Sevaro’s goals and objects.
• Collaborate with medical professionals and hospital personnel to understand patient needs and tailor our programs to meet those needs effectively.
• Provide educational materials and resources to hospital partners ensuring they are informed about Sevaro’s available support and services.

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