IT Support

• Lead Sevaro’s IT support operations and oversee all aspects of help desk performance, system administration, and technical troubleshooting.
• Manage and mentor IT support specialists, fostering a culture of accountability, service excellence, and continuous improvement.
• Oversee the configuration, deployment, and lifecycle management of IT assets including laptops, telehealth devices, and network infrastructure.
• Serve as the primary escalation point for technical issues impacting internal teams or clinical systems.
• Collaborate with engineering, implementation, and clinical teams to ensure technology readiness and reliability for telehealth service delivery.
• Establish and maintain IT policies, standard operating procedures, and documentation to support scalability and compliance.
• Monitor system performance, security, and uptime, ensuring proactive incident response and issue prevention.
• Partner with leadership to plan and execute IT projects that enhance operational efficiency and user experience.

IT Support Manager

Tier 2 Help Desk Technician

IT Specialist

Audit Manager – Asset Management

Helpdesk Manager

Help Desk Agent