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About the role
Key responsibilities & impact- Own the Payroll Implementation process, from importing a customer’s previous payroll history to configuring their tax setup.
- Iterate creatively on both the product and the process to ultimately deliver a best in class experience to our customers.
- Maintain a high level of data integrity for the Customer Success team by auditing clients’ payroll data (including tax filings and imported payroll history from a client’s previous provider) and ensuring Seso is setup to file with the appropriate tax agencies
- Own the relationship with customers as they work toward going live on Seso payroll. Be their biggest advocate within Seso.
- Help clients through their first payroll run and make sure they have the knowledge to run future payrolls independently
- Perform detailed audits of historical data, company level data and employee level data to ensure accuracy and credibility throughout the Implementation
- Manage client expectations - Serve as client advocate within Seso to resolve any concerns that may detract from an optimal client experience
- You will be coordinating across all departments internally and externally including Product, Engineering, Design, Operations, Partnerships, Finance, and Legal
- You will work very closely with leadership to identify and anticipate the risk, opportunities, and key gaps to make our partners successful
- Write the playbooks for systems and processes to scale future partners
Requirements
What you’ll need- 3+ years experience in payroll implementation management in a fast-paced environment, ideally developing your own process and customer-facing materials
- Extreme sense of ownership and urgency when it comes to solving customer problems.
- Comfortable in a fast paced environment where processes and products change often.
- Experience building playbooks from scratch and scaling systems & processes
- Strong project management skills (organized, flexible, and can juggle multiple projects/priorities in a very fast-paced environment)
- Ability to communicate at all levels of an org -- internally and externally - executive to individual contributor
- Strong interpersonal skills with the ability to build relationships, demonstrate empathy, and influence decision making
- Ability to prioritize customer needs, dig into pain points, problem solve with customers, and clearly communicate product needs to product and engineering teams
- You have a demonstrable interest in agriculture and improving the lives of farmers and farmworkers (bonus)
- Strong preference for Spanish speaking fluency
Benefits
Comp & perks- Health insurance
- Professional development opportunities
- Remote work options
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
payroll implementation managementdata auditingtax setup configurationplaybook developmentproject management
Soft Skills
ownershipurgencyflexibilitycommunicationinterpersonal skillsrelationship buildingempathyproblem solvinginfluenceprioritization