Technician, Global NOC – Grade P8

SES Space & Defense

Global NOC Technician monitoring and restoring satellite communications networks for SES Space & Defense. Troubleshooting customer connectivity, managing service restoration, and supporting 24/7 operations.

Posted 8/21/2026full-timeTampa • Florida, Virginia • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in troubleshooting and restoring satellite communications and network services, with a strong focus on customer service and technical problem-solving. Capable of optimizing network performance and ensuring compliance with Service Level Agreements (SLA).

Highest-signal resume keywords

Satellite Communications TroubleshootingNetwork Performance MonitoringCustomer Service ExcellenceTechnical Issue ResolutionSatellite Equipment Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

NetworkingSatellite TelecommunicationsTroubleshootingData CommunicationsAntenna Tracking SystemsMicrowave SystemsFiber Optic SystemsSystem TroubleshootingLoad and Demand OptimizationService Level Agreement (SLA) Compliance

Soft Skills

Excellent Interpersonal SkillsStrong Multitasking SkillsEffective Communication Skills

Tools & Technologies

Microsoft OfficeVisioRemote Access Tools

Certifications & Qualifications

U.S. Government DoD Secret Security Clearance

Industry Keywords

Satellite Earth StationTeleport ExperienceReturn Materials Authorization (RMA) Process24/7/365 Shift Environment

About the role

Key responsibilities & impact

Troubleshoot and restore remote access problems and transmission issues involving satellite communications and network services
Help end users access satellite communications services
Isolate issues and restore service to customer networks
Resolve problems and close trouble tickets on initial contact where possible
Provide network support and escalate unresolved technical issues to the Senior Technician, Global NOC
Provide real-time status on MEO and GEO communications network traffic
Gather load and demand information to optimize network performance, quality of service, and reliability
Guide Field Service Representatives troubleshooting complex satellite communications networks
Monitor network performance and execute service activations, transitions, and restoration activities
Perform system troubleshooting and retrieve logs through remote connections
Capture and facilitate reporting for internal and external stakeholders according to defined standards
Keep customers informed during service interruptions until service is restored
Meet or exceed Service Level Agreement (SLA) requirements
Monitor customer-transmitted satellite carriers within established parameters
Schedule vendor access to remote locations for repair and maintenance
Maintain records of customer network maintenance and repairs
Perform other duties as assigned

Requirements

What you’ll need

Minimum of 3–5 years of technical experience in networking, IT, satellite telecommunications, or a related field
Experience with satellite communications equipment, microwave systems, radio systems, antenna tracking systems, or fiber optic systems
Ability to troubleshoot satellite and data communications problems remotely, over the phone, or via email
Ability to work effectively in a 24/7/365 shift environment
Ability to prioritize issues, isolate problems, and restore communications to operational status
Ability to carry a cell phone and respond to business requirements as needed
Military experience as a satellite operator preferred
Satellite Earth station or teleport experience preferred
Excellent customer service and interpersonal skills
Ability to work independently with strong multitasking skills
Familiarity with the Return Materials Authorization (RMA) process
Ability to sit for extended periods while working at a computer
Excellent written and verbal communication skills
Working knowledge of Microsoft Office and Visio
Ability to travel occasionally as required
Ability to obtain and maintain a U.S. Government DoD Secret security clearance

Benefits

Comp & perks

Annual bonus eligibility where applicable
Paid vacation, sick, and personal leave
Medical, dental, and vision insurance
Life and disability insurance
401(k)-retirement plan
Other benefits programs