SES Space & Defense

Technician, PMO SATOPS

SES Space & Defense

contract

Posted on:

Location Type: Office

Location: Tampa • Florida • United States

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Tech Stack

LinuxTCP/IPTypeScriptUnix

About the role

  • Continuously monitor network and satellite space segment performance to provide customer Tier 1 and Tier 2 support as required
  • Remotely troubleshoot VSAT systems via iDirect software
  • Resolve customer issues related to broadband IP communication via satellite transmission; support complex systems installations and startup at customer sites
  • Monitor iDirect TDMA equipment configurations and network performance, in real time, and report conditions and anomalies to the designated Team Lead
  • Prepare reports on network utilization, performance and activity as required
  • Open and track trouble tickets via Remedy as required to resolve network or remote terminal issues
  • Analyze and resolve end-user hardware and software computer problems in a timely and accurate manner and provide end-user training where required
  • Monitor and test satellite network performance and provide satellite network performance statistics and reports
  • Assist in network design and capacity planning
  • Isolate and correct network faults using network management tools (iMonitor, iBuilder, and Solarwinds)
  • Manage service restoration activities and track/update trouble ticketing system (Remedy)
  • Provide status reports to customers and management personnel
  • Provide testing and implementation support of new software releases for deployed network equipment

Requirements

  • High School Diploma or GED, Associates degree or higher preferred
  • At least 5 years of SATCOM experience or equivalent combination of education/training and experience
  • Experience managing and supporting iDirect Hub solutions, TCP/IP, general networking concepts, and strong knowledge of SATCOM/RF concepts
  • One year education or directly related experience in network operations center support duties
  • Security+ certification within 90 days of hire
  • Top Secret (TS) clearance with SCI eligibility determination
  • Strong verbal, written and interpersonal communication skills
  • Ability to work independently as well as cooperatively in a team-oriented environment
  • Strong analytic and problem-solving skills
  • Desirable Qualifications IP Routing, Linux/Unix, Microsoft Office suite, Trouble ticket tracking, Technical certification (CCNA, CCDA, CCNP or CCDP)
Benefits
  • Health insurance
  • 401(k) matching
  • Paid time off
  • Professional development
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
VSAT systemsiDirect softwareTCP/IPnetwork operations center supportIP RoutingLinuxUnixtrouble ticket trackingnetwork management toolsSATCOM/RF concepts
Soft Skills
verbal communicationwritten communicationinterpersonal communicationanalytical skillsproblem-solving skillsindependent workteam collaboration
Certifications
Security+CCNACCDACCNPCCDP