Technician, PMO SATOPS

SES Space & Defense

Satellite Operations Technician providing Tier 1 and Tier 2 satellite and network operations support. Maintaining and monitoring satellite communication networks at SES Space & Defense in Tampa, FL.

Posted 4/19/2026contractTampa • Florida • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

LinuxTCP/IPTypeScriptUnix

About the role

Key responsibilities & impact

Continuously monitor network and satellite space segment performance to provide customer Tier 1 and Tier 2 support as required
Remotely troubleshoot VSAT systems via iDirect software
Resolve customer issues related to broadband IP communication via satellite transmission; support complex systems installations and startup at customer sites
Monitor iDirect TDMA equipment configurations and network performance, in real time, and report conditions and anomalies to the designated Team Lead
Prepare reports on network utilization, performance and activity as required
Open and track trouble tickets via Remedy as required to resolve network or remote terminal issues
Analyze and resolve end-user hardware and software computer problems in a timely and accurate manner and provide end-user training where required
Monitor and test satellite network performance and provide satellite network performance statistics and reports
Assist in network design and capacity planning
Isolate and correct network faults using network management tools (iMonitor, iBuilder, and Solarwinds)
Manage service restoration activities and track/update trouble ticketing system (Remedy)
Provide status reports to customers and management personnel
Provide testing and implementation support of new software releases for deployed network equipment

Requirements

What you’ll need

High School Diploma or GED, Associates degree or higher preferred
At least 5 years of SATCOM experience or equivalent combination of education/training and experience
Experience managing and supporting iDirect Hub solutions, TCP/IP, general networking concepts, and strong knowledge of SATCOM/RF concepts
One year education or directly related experience in network operations center support duties
Security+ certification within 90 days of hire
Top Secret (TS) clearance with SCI eligibility determination
Strong verbal, written and interpersonal communication skills
Ability to work independently as well as cooperatively in a team-oriented environment
Strong analytic and problem-solving skills
Desirable Qualifications IP Routing, Linux/Unix, Microsoft Office suite, Trouble ticket tracking, Technical certification (CCNA, CCDA, CCNP or CCDP)

Benefits

Comp & perks

Health insurance
401(k) matching
Paid time off
Professional development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

VSAT systemsiDirect softwareTCP/IPnetwork operations center supportIP RoutingLinuxUnixtrouble ticket trackingnetwork management toolsSATCOM/RF concepts

Soft Skills

verbal communicationwritten communicationinterpersonal communicationanalytical skillsproblem-solving skillsindependent workteam collaboration

Certifications

Security+CCNACCDACCNPCCDP