Global NOC Technician
SES Space & Defense
contract
Posted on:
Location Type: Office
Location: Stafford • Virginia • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Manages, monitors and maintains communications equipment, performance of the communications networks and resolves remote user and hub problems
- Works with customers to troubleshoot and restore remote access problems
- Maintains a high level of satellite communications for customers and assists with any transmission inquiries
- Helps end users access the satellite
- Isolates and restores service to customer networks
- Achieves a high rate of problem resolution/trouble closure on initial call
- Provides network support and escalates technical issues to Senior Technician, Global NOC when access or communications issues cannot be resolved
- Provides real-time status on MEO/GEO communications network traffic
- Gathers load and demand information, allowing SES SD to continuously optimize network performance and ensure quality of service/reliability to customers
- Provides guidance and direction for Field Service Representatives (FSRs) in troubleshooting complex satellite communication networks
- Manages and monitors, performance of the communications networks and resolves remote user and hub problems
- Performs system troubleshooting, log retrieval via remote connections
- Performs all tasks and duties required to successfully capture and facilitate the reporting processes for internal and external interfaces per defined standards
- Keeps customers informed regarding communication restoration by providing regular updates until problems are resolved and service is restored
- Meets and/or exceeds the requirements specified in Service Level Agreements
- Monitors customers transmitted satellite carriers ensuring they are within parameters
- Prioritizes and/or isolates problems to return communications to operational status
- Schedules vendor access to remote locations for repair and maintenance as required
- Maintains records of maintenance and repairs of customer networks
- Other duties as assigned
Requirements
- Minimum of 3-5 years’ technical experience working in Networking, IT, or satellite telecommunications fields
- Must have an active DOD Secret clearance
- Experience with satellite communications equipment, microwave systems, radio systems, antenna tracking systems or fiber optic systems
- Experience troubleshooting satellite/data problems remotely, over the phone, or via e-mail
- Prior experience working in a (24/7/365) shift environment
- Requires carrying a cell phone 24/7 and responding to business requirements
- Excellent customer service and interpersonal skills
- Possess excellent multi-tasking skills
- Familiar with the Return Materials Authorization process
- Excellent communication skills (both oral and written)
- Demonstrated working knowledge of MS office and Visio
- Military experience as a satellite operator is a plus
- Satellite Earth station and Teleport experience is a plus.
Benefits
- Health insurance
- 401(k) matching
- Paid time off
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
network troubleshootingsatellite communicationsmicrowave systemsradio systemsantenna tracking systemsfiber optic systemslog retrievalproblem resolutionperformance monitoringload and demand analysis
Soft skills
customer serviceinterpersonal skillsmulti-taskingcommunication skillsproblem isolationguidance and directionteam collaborationadaptabilitytime managementconflict resolution
Certifications
DOD Secret clearance