Manager, Gateway Operations

SES Satellites

Manager of Gateway Operations overseeing a team responsible for 24×7 remote operations of global RF gateways. Ensuring production stability and incident management in satellite operations.

Posted 7/10/2026full-timeMcLean • Virginia • 🇺🇸 United StatesSeniorLeadWebsite

Tech Stack

Tools & technologies

AzureServiceNow

About the role

Key responsibilities & impact

Lead Level‑2 Gateway Operations for global RF gateways, ensuring effective shift coverage, operator direction, disciplined handovers, and structured troubleshooting across all teleports.
Provide operational escalation and after‑hours support during critical incidents, and lead or participate in major incident bridges to ensure rapid triage, clear communication, and coordinated resolution.
Develop, maintain, and govern operator‑ready SOPs, MOPs, troubleshooting flows, and commissioning procedures, ensuring consistency and disciplined process adoption across the global operation.
Manage change control for gateway operations, including intake, scheduling, risk/backout planning, and post‑change validation, ensuring all activities are properly documented and operationally sound.
Validate new gateway builds and service readiness, ensuring alarms, access, documentation, monitoring, and KPIs are accurate, meaningful, and fully accepted before entering service.
Develop team capability through structured training plans, cross‑training programs, coaching, and ongoing skill development to ensure full readiness across all gateway functions.
Coordinate Smart Hands and site‑access workflows, including request management, onsite support coordination, and cost‑visibility to support operations and maintenance activities.
Drive continuous improvement by maintaining an operations improvement backlog, implementing automation and AI‑assisted tooling, improving dashboards and telemetry, and identifying opportunities to enhance service quality and operational stability.

Requirements

What you’ll need

Engineering degree (Electrical/Telecommunications) or equivalent hands‑on experience in satellite gateway/teleport operations.
7–10+ years experience in gateway/teleport/satellite ground operations with substantial incident/change management exposure.
Proven leadership in 24×7 operational environments, managing distributed teams.
Demonstrated experience writing effective MOPs/SOPs and leading service‑restoration bridges.
Hands‑on experience with ServiceNow, monitoring/observability platforms, and workforce scheduling tools.
Familiarity with next‑generation gateway systems (HTS, SES‑17, mPOWER) and tools such as SATNMS, Kratos products.
Exposure to Azure DevOps or similar operational backlog management platforms.
ITIL literacy; understanding of alarm semantics, redundancy, and risk management.

Benefits

Comp & perks

Health insurance
401(k) matching
Paid time off
Flexible work hours
Professional development opportunities

ATS Keywords

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Hard Skills & Tools

Change ManagementOperational DocumentationTroubleshootingKPI ValidationTraining DevelopmentRisk ManagementAutomation ImplementationTelemetry ImprovementSatellite Ground OperationsIncident Response

Soft Skills

LeadershipCommunicationTeam CoordinationProblem SolvingCoaching