Business Analyst

SES Corporation

Business Analyst responsible for assisting GSA with digital transformation through Okta features and improving customer experience. Lead documentation and collaborate with stakeholders in a full remote role.

Posted 5/12/2026full-timeRemote • District of Columbia, Washington • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Lead development of documentation and SOPs.
Develop product roadmap.
Assist with identifying Okta features, both in early access or available, that can bring value to GSA’s platform and customer experience.
Plan and document user test cases for new features and upcoming functionality for the GSA Auth platform, as well as participate in testing activities.
Work with the customer to collect and document requirements.
Work with the customer on planning enterprise-wide communications for upcoming changes to the GSA Auth platform.
Lead and participate in daily stand-ups.
Monitor and report on metrics.
Facilitate communication between the development team and stakeholders.
Ensure that the team's progress is transparent and visible to all relevant parties.
Ability to adapt to changing project requirements and embrace a flexible mindset to deliver on time and in line with Agile principles.
Escalates issues to vendor and third-party entities, as necessary and directed by the Government.
Ability to establish and maintain effective working relationships with associates and client personnel at all levels.
Prepares and presents written and oral reports.

Requirements

What you’ll need

Public Trust Clearance or the ability to obtain
ITILv4 Foundation Certification within 120 days of start date.
Certified Scrum Master or equivalent certification.
Previous experience providing technical/management leadership on major tasks or technology assignments.
Previous experience working on a large Operations or Infrastructure Government program.
Establishes goals and plans that meet project objectives.
Interactions involve client negotiations and interfacing with senior management.
Decision-making and domain knowledge may have a critical impact on overall project implementation.
Proven ability to work independently in a full and/or partial remote environment with limited supervision and may supervise/lead others.
Possess the ability to communicate in both oral and written forms, demonstrating an ability to communicate effectively with all levels of staff as well as clients.
Maintain standard working hours per the DIGIT contract and to be available for meetings, and other collaborative efforts during working hours.
Demonstrated ability to apply comprehensive knowledge across key tasks and high impact assignments with the ability to use practical experience and training to determine how to accomplish tasks.

Benefits

Comp & perks

**SES provides a competitive salary and the following benefits:**
- Medical
- Dental
- Vision
- AD&D
- STD
- LTD
- Company paid Life Insurance
- 401k with employer contribution
- Paid Time Off
- Pet Insurance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

documentationSOPsproduct roadmapuser test casesmetrics monitoringAgile principlestechnical leadershipproject planningclient negotiationsOperations program

Soft Skills

communicationflexibilityrelationship buildingindependent workdecision-makinggoal settingreport preparationteam collaborationadaptabilitystakeholder facilitation

Certifications

Public Trust ClearanceITILv4 Foundation CertificationCertified Scrum Master