Technical Writer

• The Technical Writer is responsible for developing, revising, and editing technical documentation in support of daily operations and major projects for a Tier 1 - Tier 3 project.
• Documentation may include, but is not limited to, technical procedure manuals, user manuals, programming manuals, service manuals, operational specifications, policies, and other related publications.
• Interviewing subject matter experts (e.g., product developers), observing production processes, and reviewing technical specifications, blueprints, engineering illustrations, and trade journals.
• Creating and revising technical documentation such as procedure manuals, user manuals, programming manuals, service manuals, operational specifications, related technical publications, and policies.
• Reviewing and proofreading documents for clarity, grammar, and accuracy.
• Ensuring all technical documents adhere to agency standards and guidelines.
• Regularly updating and revising technical documents to reflect changes in products, services, or procedures.
• Assisting in the development of new products by providing technical writing support.
• Collecting feedback from end users and stakeholders to improve the quality of technical documents.
• Drafting and disseminating alerts and notifications within the agency.
• Maintaining the knowledge management repository, including internal and user-facing content.
• Creating and updating Knowledge Articles (KAs) stored in ServiceNow to provide solutions to known issues, support daily operations for the Help Desk, enable user training and self-service.

Technical Writer

Technical Writer

Technical Writer

Technical Writer, Editor