Customer Experience Manager

SERVPRO

. Oversee and manage the customer journey from initial loss through project completion and collections .

Posted 4/1/2026full-timeAlabama, Alaska, Arizona, California, Colorado, Connecticut, Florida, Hawaii, Illinois, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Minnesota, Mississippi, Missouri, Montana, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming • 🇺🇸 United StatesJunior💰 $50,000 - $60,000 per yearWebsite

About the role

Key responsibilities & impact

Oversee and manage the customer journey from initial loss through project completion and collections
Ensure consistent communication, strong relationships with customers and adjusters
Drive revenue, profitability, and timely payment on all assigned projects
Contact customers and adjusters within specified timeframes
Maintain accurate documentation and ensure compliance
Promote and secure additional services and assist in closing estimates
Invoice projects and manage accounts receivable

Requirements

What you’ll need

Experience in restoration, insurance, claims, construction, or a related field preferred
Strong communication and customer service skills
Ability to manage multiple projects and priorities simultaneously
High level of accountability and attention to detail
Experience with Xactimate, WorkCentre, DASH, or similar platforms preferred
Proficient in Microsoft Office and general computer systems

Benefits

Comp & perks

401(k)
Bonus based on performance
Health insurance

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

XactimateWorkCentreDASHMicrosoft Officeaccounts receivabledocumentationproject management

Soft Skills

communicationcustomer servicerelationship managementattention to detailaccountabilitytime management