Client Partner
Servos
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
SeniorLead
Tech Stack
ServiceNow
About the role
- Serve as a trusted advisor and primary client partner for key customers and industry segments
- Ensure seamless, high-quality delivery across all client engagements by addressing challenges proactively, managing risks, and upholding Servos’ standards for excellence and client satisfaction
- Lead and support project teams by fostering alignment, addressing staffing needs, maintaining positive team morale, and providing escalation support
- Identify and develop new opportunities within client accounts, assisting with proposals, SOW creation, and solution design
- Partner with the ServiceNow field and industry sales teams to help guide customers on defining projects and expanding the use of ServiceNow across the accounts
- Ensure financial and operational success for client engagements by monitoring project health, mentoring PMs on Servos methodologies
Requirements
- 8+ years of leading technology engagements and managing cross-functional teams
- Skilled in building and maintaining trusted relationships with senior and C-level client stakeholders
- Experienced in overseeing full solution lifecycles, including planning, solution design, delivery oversight, operational support, and large-scale discovery or assessment engagements
- Proven in driving and closing large, complex deals, with strong account management, relationship management, and consultative sales experience
Benefits
- A family first culture with unlimited PTO after the first year
- Health benefits with free coverage for you and competitive rates for your family
- 401k plus a match and a variety of other benefits
- An investment in your continued growth and development with training opportunities and certifications
- The opportunity to make a difference with ServiceNow experts who truly believe in teamwork and changing the world
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
solution designproject managementaccount managementconsultative salesoperational supportrisk managementproposal creationSOW creationdelivery oversightlarge-scale discovery
Soft skills
trusted advisorrelationship buildingteam leadershipclient satisfactionpositive team moralementoringalignment fosteringproactive problem solvingcommunicationstakeholder management