SERVIEW

IT Service Management Consultant

SERVIEW

full-time

Posted on:

Location Type: Hybrid

Location: Bad Homburg • Germany

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Tech Stack

ITSM

About the role

  • Support our clients in developing IT strategies and roadmaps that optimally support their business objectives.
  • Advise on the selection and implementation of ITSM tools, including requirements management, tool integration, and automation.
  • Analyze, design, and optimize IT service processes according to ITIL® standards and other best practices.
  • Support change management activities to ensure successful implementation and adoption of new ITSM solutions.
  • Work closely with our clients to understand their requirements and develop optimal solutions.
  • Conduct training sessions and workshops on IT Service Management topics to expand clients' knowledge and capabilities.
  • Continuously expand your own expertise and engage in active knowledge exchange with colleagues.

Requirements

  • Proven hands-on experience in ITSM consulting or a comparable role, with in-depth knowledge of analyzing, optimizing, and implementing IT service processes and leading complex projects.
  • Extensive expertise in ITIL®, complemented by knowledge of additional frameworks such as Scrum, PRINCE2®, DevOps, etc.; certifications are an advantage.
  • Ability to communicate with clients as equals, identify needs, and develop targeted solutions.
  • Strong ability to understand complex relationships and develop innovative, pragmatic solutions.
  • Experience conducting workshops, training, and presentations for diverse audiences — from operational teams to C-level management.
  • Excellent German and English skills, willingness to travel and flexibility for project assignments — as you will be advising international teams and organizations across Germany.
Benefits
  • Permanent employment and tailored development opportunities
  • Attractive compensation, fixed salary without variable components
  • Comprehensive mobility package (e.g., company car or BahnCard 100)
  • 30 days of annual leave — plus additional days off on Christmas Eve and New Year's Eve
  • Access to the SIMBA benefit portal (our benefits portal offering options such as JobRad, car subscriptions, electronics leasing, mobile & landline plans, health/prevention services, discounts, and more)
  • Company pension plan with a 20% employer contribution
  • Enjoy team events that promote fun and team spirit.
  • A long-term perspective: attractive career options and opportunities for further training in additional areas — find a reliable partner for your development with us.
  • An inspiring environment with exceptional people and an open feedback culture.
  • Home office and travel to customer sites across Germany
  • We value your satisfaction and work with you to create solutions that perfectly match your individual needs.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
ITSM consultingIT service processesrequirements managementtool integrationautomationanalyzingoptimizingproject managementITILScrum
Soft Skills
communicationproblem-solvingworkshop facilitationtrainingclient engagementflexibilityinnovationpragmatismcollaborationknowledge exchange
Certifications
ITIL certificationPRINCE2 certificationDevOps certification