People & Culture Operations Manager
HighlightTA
People Business Partner
ServiceTrade
full-time
Posted on:
Location Type: Remote
Location: Remote • North Carolina • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Partner with the People Business Partnering leader on workforce planning, change management, and team structure design.
- Provide coaching and guidance to managers and employees on performance management, development planning, and employee engagement.
- Manage and track routine and complex employee relations cases, ensuring fairness, consistency, and compliance with company policies and employment law.
- Partner with the People Business Partnering leader on sensitive investigations, documentation, and action planning.
- Serve as Employee Relations Program Manager—responsible for manager training, policy updates, system recommendations, and data reporting to identify and address trends.
- Collaborate with Talent and People Operations on candidate experience, onboarding, and workforce planning to support business growth.
- Coordinate employee engagement surveys, analyze results, and support teams in developing actionable follow-up plans.
- Assist with compensation and promotion cycles, including calibration, data validation, and justification tracking.
- Support talent reviews, leadership development sessions, and succession planning activities.
- Analyze people metrics (turnover, engagement, ER activity) and prepare data-driven insights for leadership.
- Partner across the People Operations and Talent to launch People initiatives, participating in design, driving adoption, coaching managers and employees, and serving as a change agent.
Requirements
- 3 – 5 years of HR experience, including demonstrated acumen in employee relations, HR program management, and business partnering.
- Proven experience handling ER cases from intake through resolution, including investigations, documentation, and coaching.
- Working knowledge of employment law and HR best practices.
- Experience supporting high-growth or fast-changing organizations, ideally within tech, SaaS, or professional services.
- Strong project management skills—able to manage multiple priorities and deliver outcomes independently.
- Excellent consulting and problem-solving abilities, with a collaborative and business-focused mindset.
- Comfort operating in ambiguity and building new processes and systems where they don’t yet exist.
- Demonstrated success supporting change management and employee engagement initiatives.
- Strong communication skills, with the ability to convey complex information clearly, empathetically, and with influence.
Benefits
- Medical with Blue Cross Blue Shield NC (2 options)
- Dental and Vision with Unum
- Company-paid Life insurance, STD and LTD
- Voluntary benefits including Supplemental Life Insurance, HSA, FSA and Dependant Care, Critical Illness, Accident and Pet Insurance
- 401(k) with up to 3% employer match and NO vesting period
- Flexible PTO policy
- 10 company holidays
- Parental Leave
- Community Impact Program (Volunteer)
- Tech and Wellness Stipend
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
employee relationsHR program managementperformance managementdevelopment planningdata analysischange managementworkforce planningcompensation managementsuccession planningemployment law
Soft skills
coachingconsultingproblem-solvingproject managementcommunicationcollaborationadaptabilityinfluenceanalytical thinkingempathy
