Account Manager

• ServiceTrade is a SaaS company transforming the field service management industry for commercial service contractors. Our platform helps contractors streamline operations, improve customer service, and drive revenue growth.
• We are investing in a partner ecosystem to help generate new pipeline, expand influence in our market, and accelerate sales cycles.
• The Senior Strategic Partnerships Director is a senior individual contributor who will lead the development and execution of ServiceTrade’s partnership and channel strategy. This is a high-impact, hands-on role focused on building scalable relationships with key industry influencers, associations, ERP vendors, consultants, and technology providers to generate pipeline and create co-marketing/co-selling motions that drive results.
• This is not a traditional channel sales role. We’re looking for a strategic operator with a strong bias for action who can build the strategy and do the work to execute it. You’ll be a team of one initially, with high visibility and autonomy, reporting directly to the CRO.
• Key Responsibilities: Identify and engage high-potential partners across:
• Trade and industry associations for Mechanical and Fire Life Safety Commercial Contractors (e.g., MCAA/MSCA, AFSA, NFSA, FSSA, NAFED)
• ERP/accounting platforms (e.g., Sage, Viewpoint, Acumatica, Netsuite)
• Software Partners that offer complimentary products that ServiceTrade customers tend to use in addition to ServiceTrade (e.g., Procore)
• Equipment Manufacturers (e.g., Honeywell, Siemens)
• Technology vendors and ISVs
• Implementation and evaluation consultants
• Collaborate with Marketing and Product Marketing to create and launch co-marketing and co-selling programs (joint webinars, events, content, campaigns) that generate qualified leads and brand awareness.
• Secure executive-level relationships with associations and technology partners to establish ServiceTrade as the preferred solution in the commercial contracting space.
• Build processes to ensure partner efforts are aligned with pipeline and revenue goals.
• Collaborate closely with Sales, Marketing, Customer Experience (Customer Success & Implementation) and Product to identify partnership targets and ensure integrated GTM execution.
• Track and report on partner-sourced pipeline, referrals, and marketing impact using Salesforce and other tools.
• Build a scalable process for partner tiering, enablement, reporting, and ROI tracking.
• Deliver a repeatable partner engagement playbook that enables growth and internal alignment.
• Maintain market awareness of evolving industry trends and partner landscape shifts.
• What You’ll Bring: 10+ years of experience in partnerships, business development, or strategic alliances in B2B SaaS or technology. Experience in PE-backed SaaS companies is a plus.
• Proven track record in building and managing partner ecosystems that drive measurable business impact.
• Experience engaging with ERPs, associations, consultants, and technology partners.
• Comfortable being a team of one—high ownership mentality with a strong bias for action.
• Ability to independently build programs and campaigns while thinking strategically about scale.
• Ability to influence and collaborate across Marketing, Sales, Product, and Customer Experience.
• Excellent communication and relationship-building skills with external and internal stakeholders.
• Strong understanding of field service, commercial services, construction tech, or adjacent verticals is a plus.

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