Technical Support Specialist

ServiceTitan

Technical Support Specialist assisting customers using ServiceTitan software through phone, chat, and email. Focused on creating solutions and providing technical support with quality and speed.

Posted 7/29/2026full-timeRemote • Florida • 🇺🇸 United StatesMid-LevelSenior💰 $21 - $31 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in technical support and customer service, with strong problem-solving abilities and a customer-centric mindset. Proficient in utilizing support tools and translating complex technical issues into clear, actionable solutions.

Highest-signal resume keywords

Technical SupportSalesforce Support ConsoleProblem-SolvingCustomer ServiceAnalytical Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportTroubleshootingDigital Marketing ConceptsPerformance Data AnalysisSolutioning

Soft Skills

EmpathyCommunicationTeam PlayerAdaptabilityCritical Thinking

Tools & Technologies

Salesforce Support ConsoleInternal Chatbot

Industry Keywords

Home Service IndustryCommercial Service Industry

About the role

Key responsibilities & impact

Act as the first point of contact to assist customers with all aspects of our software via phone, chat, email, and screen-sharing sessions.
Become a product expert and develop creative solutions and workflows that best meet customer needs.
Prevent escalations and de-escalate customers by leveraging support tools and resources such as the Salesforce Support Console, internal chatbot, as well as in-depth testing to efficiently resolve cases.
Provide comprehensive technical solutioning directly to ServiceTitan’s customers to resolve customer issues with high quality and speed.

Requirements

What you’ll need

Bachelor’s degree preferred or equivalent experience in technical support.
An efficient, effective, and resourceful problem-solver with strong critical thinking skills, and troubleshooting abilities.
Excellent people skills: must be empathetic, patient, confident, good-humored, and able to interact well with a broad spectrum of personality types.
Ability to thrive in a feedback-oriented culture and stay level-headed in a challenging, rapidly changing environment.
Self-motivated and able to master complex software.
Basic understanding of digital marketing concepts, including campaigns, lead generation, conversion, attribution, and return on investment.
Strong analytical skills and comfort reviewing reports, customer activity, and performance data.
Ability to explain complex marketing and technical concepts in simple, customer-friendly language.
Customer-centric mindset, desire to learn, and can-do attitude.
Creative, out-of-the-box solutioning skills.
The ability to translate complex technical issues into tangible solutions.
Ability to prioritize, multi-task, and perform effectively under pressure.
Strong communicator in both written and verbal form.
Team player.
Intelligent, self-motivated, quick thinking, and fast learning.
Home/Commercial Service Industry knowledge a plus.

Benefits

Comp & perks

Flexible time off with ample learning and development opportunities to continue growing your career.
Comprehensive onboarding program.
Leadership training for Titans at all levels.
Great work is rewarded through Bonusly, peer-nominated awards, and more.
Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents).
FSA and HSA.
401k match.
Telehealth options including memberships to One Medical.
Parental leave and support.
Up to $20k in fertility services (i.e. IUI and IVF).
Surrogacy and adoption reimbursement.
On-demand maternity support through Maven Maternity.
Free breast milk shipping through Maven Milk.
Pet insurance.
Legal advisory services.
Financial planning tools.