Director, Product Design

ServiceTitan

Director of Product Design leading a team to design cohesive back office solutions for SaaS platform. Responsible for mentorship, strategy execution, and user-focused design.

Posted 5/21/2026full-timeRemote • 🇺🇸 United StatesLead💰 $223,600 - $299,100 per yearWebsite

About the role

Key responsibilities & impact

Hire, train, mentor, and retain a high-performing team of product designers and design managers to execute our overarching product vision and strategy with a measurable impact on our business.
Own the end-to-end design of back office workflows spanning AP, AR, purchasing, inventory, project financials, and month-end close — designing them as a unified system, not a collection of features.
Lead through complexity: back office users — field operators, office managers, controllers— have high stakes and low tolerance for friction.
Help the team deeply understand who they're designing for.
Partner with peer teams to evolve our product development process and ensure projects are well-defined, high impact, and successfully executed.
Build the right standards and lean processes to ensure the correct tradeoff between quality, capabilities, and time while meeting a consistently high bar for design and overall user experience.
Contribute to product strategy and roadmaps that will help us to achieve our company vision and objectives.
Be an active mentor for designers and design managers, helping them build context, strong decision-making skills, and empathy for our users by providing feedback to help strengthen the team.
Inspire a user-centric culture within the team and across the organization.
Influence the Product roadmap meaningfully and focus relentlessly on supporting cross-functional teams to solve real problems for our users and ensure to prioritize User-Centered Design projects.
Responsible for overall team performance and health, resource allocation, project prioritization, team allocation, trade-off discussions and building a culture of design excellence.
Understand the users deeply across different segments through research, user insights and lead product design to drive measurable outcomes.
Drive accessibility into products through inclusive design, awareness, and innovation. Report directly to the VP of Experience Design and ambitiously scale a design team to match the needs and strategy of the platform.

Requirements

What you’ll need

Experience in a SaaS or enterprise environment or one comparable, preferably on a platform.
Have built a team of 10 or more.
Hands-on familiarity with AI-assisted design tools (e.g. Figma Make, Claude, Cursor, or similar) and a curiosity to keep evolving your practice as the tooling does.
Experience designing for agentic or AI-driven experiences — especially where users need to review, approve, or override system-generated outputs.
Passion for improving User Experiences at scale while supporting business objectives with the ability to help measure those improvements via both quantitative and qualitative methods.
Proven track record for solving difficult UX design problems and simplifying complex workflows to shape intuitive and delightful interfaces for customers.
Be a strong leader and coach, dedicated to helping your team reach their full potential, effectively delivering direct feedback to product designers in their work and fostering a culture of healthy design processes across the entire company.
Top-notch prioritization and organizational skills. Excited by the idea of managing multiple responsibilities at once and ruthlessly prioritizing the highest impact work.
Excellent communication skills with strong analytical abilities, conflict resolution, and negotiation skills with the ability to work well across various levels of the organization.
Ability to lead major cross-functional initiatives in a fast paced environment, building project plans and roadmaps, securing and leading resources, and identifying and removing roadblocks.

Benefits

Comp & perks

Flexible time off with ample learning and development opportunities to continue growing your career.
Comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events.
Great work is rewarded through Bonusly, peer-nominated awards, and more.
Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

UX designuser-centered designAI-assisted designworkflow designaccessibility designquantitative methodsqualitative methodsproject managementteam buildingdesign strategy

Soft Skills

leadershipmentoringcommunicationanalytical skillsconflict resolutionnegotiationprioritizationorganizational skillsuser empathycollaboration