ServiceTitan

Technical Support Specialist, Financials

ServiceTitan

full-time

Posted on:

Location Type: Remote

Location: Canada

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Salary

💰 CA$19 - CA$27 per hour

About the role

  • Act as the first point of contact to assist customers with all aspects of our software via phone, chat, email, and screen-sharing sessions.
  • Master the financial modules of ServiceTitan, including invoicing, accounts receivable, job costing, and more to provide expert guidance and creative solutions.
  • Troubleshoot and resolve issues related to accounting integrations, such as with QuickBooks, Sage Intacct, and other platforms.
  • Guide customers on accounting best practices within our software, including chart of accounts setup, financial reporting, and month-end closing procedures.
  • Prevent escalations and de-escalate customers by leveraging support tools and in-depth testing to efficiently resolve complex financial workflow cases.

Requirements

  • Bachelor’s degree preferred, or equivalent experience in technical support or an accounting-related role.
  • An efficient, effective, and resourceful problem-solver with strong critical thinking and troubleshooting abilities.
  • Excellent people skills: must be empathetic, patient, and able to translate complex financial and technical concepts into simple terms.
  • Ability to thrive in a feedback-oriented culture and stay level-headed in a challenging, rapidly changing environment.
  • Strong communicator in both written and verbal form.
  • Customer-centric mindset, desire to learn, and a can-do attitude.
  • A solid understanding of core accounting principles (e.g., debits/credits, accrual vs. cash basis, general ledger, P&L, balance sheets).
  • Hands-on experience with accounting software like QuickBooks (Desktop or Online), Sage, or similar platforms highly preferred.
  • Proficiency in spreadsheet software (Google Sheets or Microsoft Excel) for data analysis and reporting.
  • Strong mathematical and analytical aptitude.
  • Knowledge of the home/commercial service industry is a plus.
  • Comfortable with working remotely, at a desk (sitting or standing) for 6-8 hours at a time.
Benefits
  • Flexible time off with ample learning and development opportunities to continue growing your career.
  • Comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events.
  • Great work is rewarded through Bonusly, peer-nominated awards, and more.
  • Company-paid medical, dental, and vision for you and your dependents, RSP match, and an employee assistance program.
  • Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, financial planning tools, and more.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
financial modulesinvoicingaccounts receivablejob costingaccounting integrationschart of accounts setupfinancial reportingmonth-end closing procedurescore accounting principlesdata analysis
Soft Skills
problem-solvingcritical thinkingtroubleshootingempathypatiencecommunicationcustomer-centric mindsetdesire to learncan-do attitudeadaptability