ServiceTitan

Technical Support Specialist, Financials

ServiceTitan

full-time

Posted on:

Location Type: Remote

Location: Florida • United States

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Salary

💰 $20 - $26 per hour

About the role

  • Act as the first point of contact to assist customers with all aspects of our software via phone, chat, email, and screen-sharing sessions
  • Master the financial modules of ServiceTitan, including invoicing, accounts receivable, job costing, and more to provide expert guidance and creative solutions
  • Troubleshoot and resolve issues related to accounting integrations, such as with QuickBooks, Sage Intacct, and other platforms
  • Guide customers on accounting best practices within our software, including chart of accounts setup, financial reporting, and month-end closing procedures
  • Prevent escalations and de-escalate customers by leveraging support tools and in-depth testing to efficiently resolve complex financial workflow cases

Requirements

  • Bachelor’s degree preferred, or equivalent experience in technical support or an accounting-related role
  • An efficient, effective, and resourceful problem-solver with strong critical thinking and troubleshooting abilities
  • Excellent people skills: must be empathetic, patient, and able to translate complex financial and technical concepts into simple terms
  • Ability to thrive in a feedback-oriented culture and stay level-headed in a challenging, rapidly changing environment
  • Strong communicator in both written and verbal form
  • Customer-centric mindset, desire to learn, and a can-do attitude
  • A solid understanding of core accounting principles (e.g., debits/credits, accrual vs. cash basis, general ledger, P&L, balance sheets)
  • Hands-on experience with accounting software like QuickBooks (Desktop or Online), Sage, or similar platforms
  • Proficiency in spreadsheet software (Google Sheets or Microsoft Excel) for data analysis and reporting
  • Strong mathematical and analytical aptitude
  • Knowledge of the home/commercial service industry is a plus
  • Comfortable with working remotely, at a desk (sitting or standing) for 6-8 hours at a time.
Benefits
  • Flexible time off with ample learning and development opportunities
  • Comprehensive onboarding program
  • Leadership training for Titans at all levels
  • Great work is rewarded through Bonusly, peer-nominated awards, and more
  • Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents)
  • FSA and HSA
  • 401k match
  • Telehealth options including memberships to One Medical
  • Parental leave and support
  • Up to $20k in fertility services (i.e. IUI and IVF)
  • Surrogacy and adoption reimbursement
  • On demand maternity support through Maven Maternity
  • Free breast milk shipping through Maven Milk
  • Pet insurance
  • Legal advisory services
  • Financial planning tools
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
financial modulesinvoicingaccounts receivablejob costingaccounting integrationschart of accounts setupfinancial reportingmonth-end closing procedurescore accounting principlesdata analysis
Soft Skills
problem-solvingcritical thinkingtroubleshootingempathypatiencecommunicationcustomer-centric mindsetdesire to learncan-do attitudeadaptability
Certifications
Bachelor’s degreeequivalent experience in technical supportequivalent experience in accounting-related role