Senior Product Manager, Service Agreements
ServiceTitan
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $136,600 - $182,600 per year
Job Level
About the role
- Lead the Vision & Strategy Create, articulate, and champion the long-term vision for tools that help contractors grow and sustain their base of recurring customers.
- Develop a strategy centered around contractor success—predictable revenue, improved retention, and streamlined delivery of recurring services.
- Own and drive the roadmap for recurring-revenue and relationship-management capabilities, from conception through launch.
- Prioritize opportunities balancing customer impact, business value, and technical feasibility.
- Lead cross-functional discovery, research, design, validation, requirements development, sprint planning, and iterative development.
- Work closely with engineering, UX, data, and go-to-market teams to deliver high-quality solutions that scale.
- Partner with sales, support, and customer success to drive adoption and ensure customers understand best-practice workflows.
- Manage and resolve customer escalations while balancing roadmap commitments.
- Collaborate with product marketing on positioning, launch plans, and internal enablement.
- Partner with training and onboarding teams to drive customer adoption and retention.
- Establish and track KPIs related to revenue impact, retention, engagement, platform adoption, and customer satisfaction.
- Use data, experimentation, and customer insights to iterate and continuously improve.
Requirements
- 5+ years in product management, with significant experience in B2B SaaS; experience serving construction or service contractors is a strong plus.
- Experience building subscription, recurring billing, scheduling, or retention-focused products is highly preferred.
- Proven track record of shipping impactful features end-to-end, from research to release to adoption.
- Strong ability to break down complex workflows and design solutions that are intuitive for a diverse user base (office staff, field techs, business owners).
- Data-driven mindset with experience defining, measuring, and communicating outcomes.
- Exceptional collaboration skills with the ability to influence cross-functionally and generate alignment across engineering, design, GTM, and leadership stakeholders.
- Excellent storytelling and communication abilities—able to turn detailed insights into clear, compelling narratives and executive summaries.
- A self-starter mentality: you take action, operate with ownership, and thrive in a fast-paced, high-growth environment.
- Bachelor’s degree required; advanced degree (MBA or technical MS) is a plus.
Benefits
- Flexible time off with ample learning and development opportunities to continue growing your career.
- Comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events.
- Great work is rewarded through Bonusly, peer-nominated awards, and more.
- Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
- Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
product managementB2B SaaSsubscription productsrecurring billingscheduling productsretention-focused productsdata analysisKPI trackingiterative developmentfeature shipping
Soft skills
collaborationinfluencestorytellingcommunicationproblem-solvingself-starter mentalitycustomer success focuscross-functional alignmentcustomer insightsworkflow design
Certifications
Bachelor's degreeMBAtechnical MS