ServiceTitan

Pro Product Specialist – Field Pro

ServiceTitan

full-time

Posted on:

Location Type: Remote

Location: Remote • Oklahoma • 🇺🇸 United States

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Salary

💰 $65,200 - $86,800 per year

Job Level

JuniorMid-Level

About the role

  • Manage a book of business in partnership with core ServiceTitan Customer Success Managers, focused on driving Pro Product success, retention, and return on investment.
  • Analyze product adoption data and account trends related to Pro Products to identify actionable insights, customized solutions, and potential risks.
  • Evolve and diversify your Pro Product knowledge enabling your ability to handle a variety of customer questions and assess product fit.
  • Cultivate a strong partnership with the Pro Implementation and Pro Account Management team, providing feedback on onboarding, product utilization, and opportunities across tenants.
  • Drive an amazing ongoing customer experience through optimization discussions, specialized support, and demonstrating extreme ownership over customer outcomes.
  • Create a high-trust environment that fosters positive customer sentiment for referrals, social connection, and future adoption.
  • Participate and engage in an active feedback loop with Product, ensuring customer experience and quality of life needs are translated effectively.

Requirements

  • 2+ years of relevant experience managing multiple accounts with a proven track record of success OR 1+ years experience in the home services industry as a GM, Ops Manager, or similar role.
  • BA/BS degree preferred.
  • Preferably experience in the Trades or field services ecosystem, either directly (home/commercial services, construction, HVAC, plumbing, electrical, etc.) or through supporting field-based sales and operations teams in a SaaS or technology environment.
  • Self-starter who thrives in a fast-paced environment with the demonstrated capacity to lead, motivate, and maintain high attention to detail.
  • Proven ability to multi-task and manage multiple projects at a time using data-driven decision-making to identify level of priority.
  • Team player with strong communication and organizational skills, and an ability to work through temporary ambiguity with a positive attitude.
  • Ability to translate product adoption and performance data into executive-level value conversations, connecting product usage to measurable outcomes like revenue growth, efficiency gains, or cost savings.
  • Demonstrated experience managing complex customer initiatives, such as large-scale rollouts, multi-stakeholder implementations, or phased deployments, with the ability to apply strong project management fundamentals.
  • Experience partnering cross-functionally with Sales, Implementation, Account Management, and Product teams to drive adoption, expansion, and customer outcomes.
Benefits
  • Flexible time off with ample learning and development opportunities to continue growing your career.
  • Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents).
  • FSA and HSA.
  • 401k match, and telehealth options including memberships to One Medical.
  • Parental leave and support.
  • Up to $20k in fertility services (i.e. IUI and IVF).
  • Surrogacy and adoption reimbursement.
  • On demand maternity support through Maven Maternity.
  • Free breast milk shipping through Maven Milk.
  • Pet insurance.
  • Legal advisory services.
  • Financial planning tools.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
data analysisproject managementcustomer success managementproduct adoptionaccount managementSaaSmulti-stakeholder implementationsdata-driven decision-makingcustomer experience optimizationperformance metrics
Soft skills
communicationorganizational skillsleadershipattention to detailself-starterteam playerproblem-solvingadaptabilitycustomer relationship managementpositive attitude
Certifications
BA/BS degreeProject Management Professional (PMP)Customer Success CertificationSaaS CertificationData Analysis CertificationAgile CertificationLean Six Sigma CertificationSalesforce CertificationCertified Customer Experience Professional (CCEP)Certified ScrumMaster (CSM)