ServiceTitan

GTM Operations Specialist, AI Automation

ServiceTitan

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Salary

💰 $77,600 - $103,800 per year

Job Level

Mid-LevelSenior

About the role

  • AI Workflow Ownership: Build and optimize AI automations to accomplish the creation, management, and distribution of GTM artifacts (secondary assets, documentation, etc.).
  • Efficiency and Process Optimization: Identify critical decision points in the GTM process and implement AI-powered solutions to streamline workflows, maximizing team efficiency and scale.
  • Secondary Asset Creation: Partner with Product Managers and GMs to translate their product and market narratives into compelling, customer-facing content.
  • Transform source material provided by Product Management (value props, product narratives) into market-facing secondary assets, including one-pagers, solution briefs, case studies, product summaries, display ads, and webinar slides.
  • Own the distribution of assets and maintain a clear repository of GTM materials and messaging resources for easy access across all relevant teams.
  • Support the creation of specialized content for customer town halls, trade shows, and internal product showcases.
  • Own and project manage GTM readiness for all major product and feature launches, defining timelines, dependencies, stakeholders, and deliverables.
  • Ensure the alignment of timelines, updates, and results between Product, Marketing, Enablement, Sales, and Post-Sales teams throughout each GTM cycle.
  • Support data collection for GTM performance metrics and post-launch effectiveness reviews. Communicate results and information effectively to cross functional teams.
  • Support the creation of content for special events such as customer town halls, in-person customer meetings, trade shows, and internal product showcases.
  • Collaborate with Demand Generation and Events teams to ensure consistent storytelling across all campaigns and live engagements.
  • Manage the prep, coordination, and execution of major GTM events like Pantheon, ensuring content readiness and cross-functional alignment.

Requirements

  • Demonstrated experience or deep familiarity with AI tools and automation platforms (e.g., generative AI, workflow automation) and a commitment to utilizing an AI-first approach to operations.
  • Strong project management skills, with the ability to manage complex timelines and multiple stakeholders simultaneously.
  • Ability to transform strategic messaging into polished, executable marketing and sales assets.
  • Exceptional cross-functional collaboration and communication skills.
  • Written and verbal communication.
  • Familiarity with marketing concepts - especially storytelling and understanding content excellence.
Benefits
  • Flexible time off with ample learning and development opportunities to continue growing your career.
  • Comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events.
  • Great work is rewarded through Bonusly, peer-nominated awards, and more.
  • Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
  • Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
AI automationworkflow automationproject managementcontent creationdata collectionGTM performance metricssecondary asset creationmarket-facing contentcustomer-facing contentstorytelling
Soft skills
cross-functional collaborationcommunicationwritten communicationverbal communicationefficiency optimizationprocess optimizationstakeholder managementtimelines managementteam efficiencycontent excellence