Events Specialist
ServiceTitan
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇨🇦 Canada
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Provide comprehensive operational and logistical support for our two major annual user conferences, Pantheon and Ignite.
- Serve as the primary administrator for the Cvent registration platform. Execute all website updates related to the agenda, speakers, and sponsors.
- Lead the development of the Mobile App and Attendee Hub, focusing on networking tools and on-site attendee engagement features.
- Oversee the execution of all sponsorship deliverables, acting as the main point of contact to ensure every promised benefit is fulfilled accurately and on time.
- Process all incoming sponsorship invoices and meticulously track payments collected against booked revenue.
- Manage the entire lifecycle of conference swag and merchandise, including proposing creative new concepts.
- Manage the conference dedicated mailbox, providing timely and empathetic customer support on any registration or logistical issues.
- Assist the Events Manager in monitoring overall event timelines, ensuring internal and external deadlines are met across various workstreams.
Requirements
- 3-5 years of direct experience in event management, specifically working on large-scale user conferences of 5,000+ attendees.
- Required proficiency and hands-on experience with Cvent (including website builder, registration logic, and reporting).
- Experience with event mobile apps/attendee hubs is essential.
- Proven ability to manage invoices, track expenses, and reconcile sponsorship payments accurately.
- Collaborative team-player with a strong customer-service mindset and high energy.
- Exceptional written communication skills, capable of managing external sponsor expectations and internal employee queries.
- Meticulous attention to detail and a disciplined approach to managing multiple, complex tasks simultaneously.
- Self-motivated and confident in taking ownership of responsibilities within a fast-paced environment.
- Willingness to travel to and provide comprehensive on-site support for both Pantheon and Ignite.
Benefits
- We will consider remote candidates
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
event managementinvoice managementexpense trackingsponsorship reconciliationwebsite updatesregistration logicreportingmobile app developmentattendee engagement features
Soft skills
customer servicecollaborationwritten communicationattention to detailtime managementself-motivationownershipempathyteam player