Account Executive

• Foster & build relationships with Enterprise and Strategic customers pre and post-sale, which include: outreach to educate customers on Virtual Agents, leading discovery calls, collecting requirements, conducting product demonstrations, negotiating and signing up customers, leading onboardings, and driving continued high adoption/additional utilization
• Develop a comprehensive understanding of customers’ key business drivers, pain points, and needs
• Become the voice of the customer and work with Product Management to incorporate customer feedback to prioritize future features and drive better overall product experience
• Partner cross-functionally with Product Marketing and Customer Success to develop and measure adoption efforts such as marketing campaigns, in-app initiatives, and positioning of new and existing features. Also support webinar and event efforts to increase awareness and adoption of Virtual Agents
• Track and measure business impact and report out to cross-functional stakeholders

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