Customer Success Manager, Enterprise

ServiceTitan

full-time

Posted on: 10/29/2025

Location Type: Remote

Location: Remote • 🇺🇸 United States

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💰 $85,700 - $114,600 per year

Mid-LevelSenior

About the role

Develop a portfolio of ~35 Enterprise comm+ customer accounts, all of which are high-touch customers with complex needs.
Build and maintain senior-level relationships with your customer accounts while creating a premium and high-caliber experience.
Collaborate with customers by solving complex problems with out-of-the-box solutions to strategically and continually increase product value.
Help find new ways to continuously improve our customers experience, both in our product and processes.
Analyze user engagement data and identify actionable insight - KPI’s will be reported on regularly.
Organize ServiceTitan customers into appropriate segments for up-selling and cross-selling opportunities.
Be a mentor and resource to new hires, and members of the non-Enterprise Success Team.

4+ years of combined experience account and/or project management experience in a customer facing role.
Proven ability to multi-task and manage multiple projects at a time with strong attention to detail.
Self-starter that thrives in an entrepreneurial, fast-paced environment with the demonstrated capacity to lead, motivate and work well with others.
Demonstrated ability for and interest in project management and analyzing data sets.
Intelligent, quick thinking, fast learning, and solution oriented.
To be an adaptable team player with strong communication and organizational skills.
< 15% travel nationwide.

Benefits

Flexible time off with ample learning and development opportunities to continue growing your career.
Comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events.
Great work is rewarded through Bonusly, peer-nominated awards, and more.
Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

Tip: use these terms in your resume and cover letter to boost ATS matches.

account managementproject managementdata analysisuser engagement analysisKPI reporting

relationship buildingproblem solvingattention to detailleadershipcommunicationorganizational skillsadaptabilityteam player