Senior Product Manager, Athlete Identity Data & Analytics
DICK'S Sporting Goods
Amazon RedshiftBigQueryCloudETLSQLTableau
Product Manager, Real Time Communications
ServiceTitan
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $113,100 - $151,300 per year
Job Level
JuniorMid-Level
About the role
- Own a set of platform email and messaging features, ensuring deliverability, compliance, and customer impact.
- Define and deliver features from start to finish with guidance, including bug fixes, enhancements, and compliance updates.
- Conduct customer research, analyze usage patterns, and prioritize features that improve communication workflows.
- Partner with engineering to scope and manage email-related API integrations, monitoring for reliability and performance.
- Track compliance with CAN-SPAM and other email regulations, collaborating with legal and operations to ensure readiness.
- Firm understanding of email authentication protocols (DKIM, SPF, DMARC, ARC, etc), IP and Domain reputation, bounce categorization, etc.
- Write clear user stories and requirements that support squad-level planning and execution.
- Support release activities including documentation, training, and internal enablement.
- Analyze product metrics (e.g., delivery rates, engagement) to inform decisions and improve user outcomes.
- Actively seek feedback and reviews from senior level product managers to accelerate learning and reduce repeated mistakes.
Requirements
- 2–4 years of product management, technical, or related experience; or Bachelor’s in CS, Engineering, Business, or related field.
- Familiarity with RESTful APIs and SaaS platforms; experience with messaging or email infrastructure a plus.
- Demonstrated ability to manage multiple priorities and deliver on commitments.
- Strong organizational and collaboration skills; able to build relationships across teams.
- Data-driven mindset with the ability to analyze metrics and translate them into product improvements.
- Clear communicator who can adapt messaging to technical and non-technical audiences.
Benefits
- Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career.
- Comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events.
- Great work is rewarded through Bonusly, peer-nominated awards, and more.
- Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
- Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
email authentication protocolsDKIMSPFDMARCARCRESTful APIsdata analysisproduct metricsbug fixesfeature delivery
Soft skills
organizational skillscollaboration skillsclear communicationcustomer researchprioritizationfeedback seekingrelationship buildingdata-driven mindsetadaptabilitycommitment management
